Bareroots FootwearReviews of bareroots-footwear.com

Response from Bareroots FootwearOct 1, 2025

Hi Raini, Thank you for sharing your experience. We’re very sorry to hear about the issues with your order and completely understand your frustration. We have checked with customs today and realised they will not be helpful unfortunately. Therefore, as we always aim to provide the best possible customer experience, I have just send you an email, sharing that a full refund has been processed. Please check your email at your earliest convenience. Best regards, Bareroots Footwear

Response from Bareroots FootwearOct 1, 2025

Dear Leigh, I appreciate you sharing your experience and am truly sorry that it is not a positive one. I have fully reviewed your case. We have offered you a Free Size Swap where you did not need to send back your original order, which you accepted. Unfortunately the new size you received was still not as expected. As we always aim to provide the best experience for our customers I have gone ahead and process a full refund for you. I have send you a detailed email sharing this process with you today. Please check your email at your earliest convenience. Best regards, Amanda Customer Support Team Lead Bareroots Footwear

Response from Bareroots FootwearSep 28, 2025

Hello Heather, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our shoes and customer service didn’t meet expectations. We understand your frustration, and we sincerely apologize for any inconvenience this has caused. Upon reviewing your previous communication, we see that the 30-day return window has passed, which is why your refund request could not be processed in accordance with our policy. However, we value your satisfaction, and we want to make this right for you. If you’re facing a sizing issue, we offer a Free Size Swap or a free replacement to ensure you get the right fit. As a one-time exception, I’d like to personally assist you in resolving this. Please email us at [email protected] and include "TrustPilot Review" in the subject line. This will escalate your case, and I’ll make sure to address your concerns directly. We truly appreciate your feedback, and we hope to restore your trust in our company. Bareroots Footwear

Response from Bareroots FootwearSep 26, 2025

Hi Mary, Thank you for sharing your feedback. I’ve reviewed your previous communication with us, and it appears that our team, including Olivia, did respond and offered you a free swap to help resolve the sizing issue. We had asked for the size you needed to ensure we send the correct pair, but unfortunately, we did not receive a response from you. Our last email was sent on September 25. We truly want to assist you and ensure you’re satisfied with your purchase. Please check our previous response and let us know how you would like to proceed. We’re here to help, and we appreciate your patience in working through this matter. Bareroots Footwear

Response from Bareroots FootwearSep 26, 2025

Hi Lily, Thank you for your feedback. We take all customer concerns seriously and would like to address the points you’ve raised. It seems that you are using an alias here on Trustpilot, so we are unable to locate your order or verify the communication you’ve mentioned. To assist you further, please ensure that you’re emailing us directly at [email protected], and check your spam folder as our responses may have been filtered there. Our customer support team operates during business hours, and we aim to respond to all inquiries within 6 hours. We are here to assist any customer who is dissatisfied with their purchase. If you are experiencing sizing issues, we offer a free swap so you can choose a more suitable size without the need to return the product. We are committed to providing high-quality products and excellent service. We want to assure you that we are here to help resolve any issues you may have. Please don’t hesitate to contact us at the correct email, and we’ll be happy to assist you. Thank you for your understanding. Bareroots Footwear

Response from Bareroots FootwearSep 24, 2025

Hi Wendy, Thank you for sharing your feedback. We understand your concerns and want to ensure we resolve this for you. Since you're using an alias here on Trustpilot, we are unable to verify if you've already reached out to us. We kindly ask that you email us directly at [email protected] so we can assist you promptly. Our company offers free swaps and other solutions to ensure our customers are satisfied. Please reach out, and we’ll work with you to find the best resolution. Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello AL, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered with the color and quality of the shoes. We understand your frustration, and we want to make things right. It seems you may be using an alias, and we couldn’t locate any previous communication from you. We take every concern seriously and aim to resolve all issues promptly. To assist you with the return process, please reach out to us directly at [email protected] and include “Trustpilot Review” in the subject line so we can prioritize your case. We’re here to help and ensure your concerns are addressed as quickly as possible. We apologize for the inconvenience and appreciate your understanding as we work to resolve this matter for you. Regards, Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello NC, Thank you for your feedback. We’re truly sorry to hear about your experience and the issues you’ve encountered with your order. We always strive to provide excellent products and customer service, and it’s disappointing to hear that we didn’t meet your expectations. It appears you may be using an alias, and we couldn’t locate your previous communication with us. We take every inquiry seriously and aim to resolve any concerns promptly. To assist you with the return process, please email us directly at [email protected]. Kindly include “Trustpilot Review” in the subject line so we can prioritize your request and provide the necessary information for your return. We are committed to ensuring all our customers are satisfied, and we would love the opportunity to resolve this matter for you. Thank you for your understanding, and we look forward to hearing from you soon. Best regards, Bareroots Footwear