Bareroots FootwearReviews of bareroots-footwear.com

Response from Bareroots FootwearOct 20, 2025

Hi Kris, We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This isn’t the level of service we aim to provide, and we’d really like to make things right. We haven’t been able to locate your order based on the information provided in your review. Could you please contact us at [email protected] with in the subject 'trustpilot review - order number' ? Our team will prioritize your case and work toward a quick resolution that you prefer. Warm regards, Olivia The Bareroots Team

Response from Bareroots FootwearOct 12, 2025

Hi Neicy, Rest assured, we are not a scame. We aim to provide each customer with a resolution where they do not need to return their order. This is the reason why our team offered you a store credit or partial refund. Aside from that, we’re very sorry to read about your experience and understand how disappointing this must feel. We’ve searched our system but haven’t been able to locate an order under your name or email yet. We take feedback like this very seriously and would love the chance to review what happened and resolve it quickly for you. Could you please contact us at [email protected] with in the subject 'trustpilot review - your order number' with the email address used to place the order? Our team will personally look into it and make sure this is handled with care. Thank you for bringing this to our attention — we genuinely want to make things right. Kind regards, The Bareroots Team

Response from Bareroots FootwearOct 10, 2025

Hi Anna, We’re truly sorry to hear about your recent experience and that the boots you received didn’t meet your expectations. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. We’ve reviewed your order and have reached out to you directly to resolve this for you as quickly as possible. Please check your inbox for our email today — we’ll make sure that this is sorted to your full satisfaction! Kind regards, The Bareroots Team

Response from Bareroots FootwearOct 9, 2025

Hi Trevor, We’re very sorry to read your comments and to hear that you feel disappointed with your experience. We take feedback like this seriously, as it’s never our intention for any customer to feel misled or dissatisfied with their order. You can trust us to not being a scam. Our support team always looks for the best resolution without the need to return your order. This prevents hassle for you, which is something most customers love about our service. We have not been able to find your order and emails. Can you please send our team a new email with the subject 'trustpilot review, order number ...'. We will be in touch with your very soon after to discuss your most favorable resolution. We want to reassure you that we are a legitimate business, and we handle all refunds and exchanges directly with our customers to ensure everything is processed properly. Warm regards, The Bareroots Team

Response from Bareroots FootwearOct 8, 2025

Hi Debbie, We’re very sorry to hear that your experience didn’t meet expectations. That’s definitely not the quality or service we want for our customers. We always want to find a resolution for each customer where the customer does not need to go through the hassle of returning their order. We’ve located your order and can confirm that our team has processed your resolution — you’ll receive a follow-up email shortly with the details. Please rest assured we’re making sure this is fully taken care of. Thank you for your patience, and for giving us the opportunity to make things right. Warm regards, The Bareroots Team

Response from Bareroots FootwearOct 8, 2025

Hi April, Thank you for your feedback — we’re truly sorry to hear about your experience. We’ve located your order and our team has already reached out to you directly via email to help resolve this. Please rest assured we’re reviewing everything to make sure this is taken care of as quickly as possible. We appreciate your patience and the opportunity to make things right. Warm regards, The Bareroots Team

Response from Bareroots FootwearOct 8, 2025

Hi Jeri, We’re truly sorry to hear about your recent experience and the frustration this has caused. That’s not the level of communication or service we aim to provide. We’d really like to look into this and make things right — could you please reach out to us at [email protected] and mention 'Trust Pilot - Review' with your order number, so our team can assist you directly with your exchange? Thank you for bringing this to our attention, and again, our apologies for the delay. Warm regards, Olivia The Bareroots Team

Response from Bareroots FootwearOct 4, 2025

Hi Cathy, We’re very sorry to hear about your experience — this certainly isn’t the level of service or quality we aim to deliver. Our Free Size Swap policy allows you to receive a new pair at no expense for you. We’d like to resolve this for you as quickly as possible. Could you please email our support team at [email protected] with your order number and the subject line “Trustpilot Review – Cathy L”? This will allow us to locate your order immediately and make things right. Thank you for bringing this to our attention — we’ll make sure it’s handled properly once we hear from you. Warm regards, The Bareroots Team