Bareroots FootwearReviews of bareroots-footwear.com

I purchased a pair of shoes from BareRoots. When I finally received the order, they were stuffed in a plastic bag inside a drawstring bag, instead of a shoebox. I removed them and noticed they had an unpleasant odor to them. The quality of the shoes were not as expected and described, and when trying on, they had no support and a poor fit. I reached out to return them, and was told they would have to be shipped to. China at my own expense , and told this could be quite expensive. Or I could receive a 75% credit to purchase another product. I wasn’t interested in purchasing anything else since I was not satisfied with what I purchased. Nowhere does their site lead you to think their products come from China. In fact the website has a Netherlands address, but lists a US address for the company. So I’m stuck with a crappy product that I wasted money on. How do they offer free shipping, but it would cost me a fortune to return?

I ordered a pair of boots. They took a while to arrive. They looked nothing like the picture. The style was correct but the boots I received were cheap looking plastic and were creased too. I reached out to customer service and was offered a return where I pay shipping back to China or 75% store credit. Neither of these were satisfactory to me. Will never shop at this merchant again.

I ordered a pair of boots from what I thought was a company from the Netherlands opening in the United States. When I got the boots they were cheap cardboard feeling boots from china! I ordered a 43 which was described as an 11 on the website. I am a size 10 but I always get boots bigger to wear with socks and whatnot. Well I couldn’t even get these boots on at all, my daughter who is a size 9 couldn’t get them on. On thanksgiving we had all the family over and I tried to give them away but even my sister In law with a size 6 foot couldn’t get her foot into the boot. There was definitely a design issue at the ankle part. But of course there was because they were cheap crappy boots. I emailed customer service and they said I could get a full refund if I paid for shipping back to china. The shipping cost more than the boots! If I didnt want to send back I was told I could keep them and take a 75% credit on the website. I wouldn’t buy anything from them. Buyers beware.

I ordered a pair of boots online. It took forever to get any information on shipping and a tracking number. After some back and forth over a month went by before I received the shoes. The boots I received were a COMPLETELY different shoe than the advertised ones I purchased. And as with many of these reviews they only give you two options. Return and eat the international shipping costs or get a credit to a store that misrepresents its products online. When I asked for some feedback regarding the blatant misrepresentation online, I got no response. Do not buy anything from them. Was the worst purchase and disappointment ever having waited so long and hoping to have them for the holidays.

Do not order shoes from this company. They appear online to be a good quality shoe company, but when you receive them they are poorer quality than a paper mache shoe a toddler could make in craft class. The shoes are mailed from the Netherlands unboxed to give the material a real spanked appearance. Afterwards the website has you send an email for the return process only to learn you'll now have a new pin pal for life instead of a return or refund. Basically, this company sends you a low quality product that barely resembles what you purchased off their website. Then they send you very generic bot-written emails stalling on the return process for days, I guess, hoping the customer gives up hope on a return or refund so that they can rip customers off to keep the money spent.

The shoe I bought was NOT what was advertised. I wanted to return but the company told me I could have an in store credit. I was appalled. This company scammed me. Beware it is like thinking you are buying a decent shoe and getting one made from plastic. It didnt even look the same. Horrible

The shoes are low quality, made of flimsy material, and cheaply made. The stitching used to make the shoes is cotton. The second pair I received had fraying threads, even on the toe, clearly visible if they had any kind of quality control. Tried to replace them, but because I had an issue with the first pair (sizing), they would not do anything. No refund. No replacement

STAY AWAY! The boots I paid $100 for were a joke. Terrible material and just a felt sole inside. They are terrible and their customer service won’t reply or help me.