Nerida M.
Do not ever order from this company.
I accidentally placed an order for the incorrect shoe size. I immediately contacted the company to notify them. They replied 2 days later stating that the order had been dispatched & to contact them when I received the order. I received the order 2 days ago, the shoes smell so utterly toxic that I had to reseal the packaging & I've had to leave it outside under cover. I felt so sick and nauseated. I've called & emailed the business numerous times with no response. Utterly pathetic. Extremely poor customer service.
Response from Bareroots FootwearJan 2, 2026
Hello Nerida, I’m very sorry to hear about your experience and the frustration this has caused. We do want to review your order and assist you properly. Please contact our support team at [email protected] with your order number so we can help resolve this. Kelcee | Customer Service Team, Bareroots Footwear