Bareroots FootwearReviews of bareroots-footwear.com

I have been emailing them about a return. The boots I received weren't great quality and were not comfortable. I asked for a return shipping label, then they said it was most likely going to be very expensive to return because it was getting sent to the warehouse in China (the customer is responsible for the return shipping cost). The only other option is to get 75% store credit and keep the item. When I went to respond to the email, all of a sudden I get an error message saying the email address isn't valid (it was the same email we were previously corresponding through). Absolutely terrible experience! Do yourself a favor and DO NOT ORDER FROM HERE.

I received the wrong item. I ordered shoes with a heel strap and was sent a pair without a heel strap. I immediately emailed and provided the info that the Bareroots website indicated was necessary. Website even has a place that describes what to do when you receive the wrong item. The return/refund policy on the website also says that the customer isn’t responsible for return shipping costs if they received the wrong item. I provided order number and pictures of the wrong item received. It took 3 days for me to get a response. The response asked me to send pictures again so they could understand my situation. I re-sent pictures. Customer service usually takes a couple of days to respond. They told me I’d have to pay for return shipping or they offered 75% store credit (why would I want credit for a store that sends wrong items?). When I told them that these options weren’t reasonable, they finally offered 30% refund of the purchase price. Still no offer to cover shipping costs after sending wrong item - even though their website says they will. Today, after 2 weeks of back and forth, I decided to accept the 30% refund because I just need this to be over. I responded to the email chain and wouldn’t you know it - the email was undeliverable. I’ve been attempting to re-send it today and it continues to be undeliverable. The shoes are low quality but they weren’t expensive so I wasn’t expecting much. I did expect to receive the correct item though. If you are lucky enough to receive what you ordered, then this company might be fine. I feel that I’ve been scammed and also that I’m probably communicating with a customer service bot. Their phone # on the website also doesn’t work. Edit (1/8/26): I’m currently in the process of disputing the purchase with my credit card company and advise you to do this as well if you are in a similar situation. Edit (1/9/26): after about a week of no contact, I received an email about a full refund from BAREROOTS! It wasn’t part of my email chain with customer service, but maybe it’s in response to the dispute I filed with my credit card company yesterday. I will see if/when I actually receive a refund and MAY change my rating.

Very disappointed with my experience with my order. The shoes I ordered didn’t fit. Not even close to my size. I doubled checked the European conversion. While I got an initial response informing me that I could either return the shoes overseas at my own expense or get 75% store credit, once I responded with my decision they (Hannah) completely ghosted me. I wrote 5 emails asking for a reply back. They never responded. I’m now stuck with shoes I can’t wear and I’m out $61. I’ll sharing this experience with my friends to make sure they don’t shop with them.

Terrible quality, thin materials. No cushion inside at all. Long shipping process to get the product, then terrible return policy for crap they send you. I don’t want any more of their products, (they give a choice of 75% credit towards another item, you pay shipping) or I would have to pay to ship the item back to China for a refund, IF they approve it. They asked me to measure the shoe and take a picture of the shoe with the tape measure. Be careful ordering from companies on the internet from other countries. Their website says Netherlands and registered in USA. The cheap product they send is from China. NOT WORTH IT!! BEWARE!! Scam company.

Ordered a xmas gift for our son's girlfriend.TOOK FOREVER TO ARIVE and Sizing was inaccurate and way too small. Quality was HORRIBLE!!! Contacted customer service for a return. They still have not responded and I have emailed them 4 times. DO NOT WASTE YOUR MONEY!!!!

Terrible experience!!! The shipping took a long time and the tracking didn't say where it was coming from, where the location of status updates where, and what the expected delivery date was. Now I'm sure it came from China. The shoes look way crappier than the picture on the website. The phone number listed isn't even in service. I emailed twice about returning the shoes and they haven't responded. The address on the site says they're based in the Netherlands, I highly doubt this is their real address since a European company wouldn't act like this. I submitted a complaint report to the business bureau. I want my money back and want to know where to return the ugly boots to. Stay away from this shady company!!!

I ordered a bare of boots which looked so rugged the look that I wanted. But when I received them they were nothing like the picture & I paid quite a bit of money for them. I would never order from them again. Besides you can never get your money back. You have to ship them back to China, which would probably cost a lot of money that you pay. I am very disappointed.

If I could give a [-5] I would. They kept sending me the wrong size, replacing and re-replacing incorrectly. I patiently communicated with them for months. Finally I disputed the charge with Amex. They had the nerve to push back. Finally I had to invest time in documenting the end-to-end detailed experience and Amex agreed to charge them back. Don't go near this horrific business.