Mraja
Questionable company
I ordered a pair of women's waterproof boots. I had never heard of Bareroots Footwear before but felt it safe to take a chance due to their 30 day return policy. The boots were attractive but offered no support anywhere. They were flat and hard as if walking on the ground. As a walker, I knew these boots were not for me. I contacted them via email to initiate the return process. Two days later they replied, requesting that I send photos of the boots to, "expedite the return process". I did as they asked. Three days later they sent an email stating that since a return would be at my great expense and would take "a considerable amount of time" to reach them, they would like to offer me 75% off of my next purchase and I could keep the boots that I received. What??!! I replied stating that this was a one and done purchase and again asked for a return address. No response. Tried calling, sent to voice mail. That was three weeks ago and still no response. I strongly advise against ordering from this company. There "30 day return" policy is indeed questionable. More like, request a return, accept our deal or we ghost you.