Bareroots FootwearReviews of bareroots-footwear.com

Horrible experience! Received my order and the shoes were a size too big. They ask you to contact them if you need to make a return. The customer service phone number AND the email are both not working. What a scam!! Do NOT order from this company!

Bareroots offer a 30 day return option in their terms and conditions. I have sent more than 6 emails to them using their link and the emails have all bounced back 'unable to deliver'. So, no way to start a return process. If think you might want to return an item even for a different size, don't use BareRoots Footwear.

I was disappointed with my experience with BareRoots Footwear. I ordered a pair of shoes that ended up being too small. When I requested an exchange, I was offered only a 75% store credit and told to keep the shoes. I followed up within 48 hours to request a full refund instead, but I never received a response. The lack of communication and limited flexibility around returns was frustrating. While the product itself may work for others, my experience with customer service did not meet expectations. I hope the company improves its responsiveness and return process.

I ordered a pair of boots from this site, but the experience has been a nightmare. The boots arrived in the wrong color and have a severe, foul chemical odor that makes them unwearable. ​Worse than the product is the 'support.' I’ve tried calling the listed 833 857-0951 number multiple times; it rings 5 times and then automatically disconnects. My emails have gone completely ignored. At this point, I am being forced to contact my bank for a chargeback. Save your money and shop elsewhere

First, the shoes online are NOT what I received. They are cheap as cheap can get. Second, I tried reaching out (twice) to NO avail. Do NOT purchase from this company. They don't back their products & the website states they will get back within 24hrs, NOT so. Very disappointing.

I ordered 2 pairs of boots. It took them about 1 month to arrive. One pair is completely different from the advertised photo. I have emailed and called the company with the provided information on their website. The phone tells you to email them and hangs up. I have emailed over 5 times. Every time the email bounces and says this email address doesn't accept incoming emails. But I sure do receive a lot of emails for sales coming from that address. So essentially there is no way I can contact the company to return the boots. Horrible and highway robbery in my opinion. I will not be supporting this business any longer and should be reported as a scam.

Order shoes for partner he has uk size 15 feet. They are far too small so requested a refund. The options were to get half the money back and keep shoes but you get charged £25 admin fee or get full refund with £25 admin fee and postage costs. Contacted customer services they agreed to refund full amount and this had been confirmed, so my money would be in my paying account within 7 days. 10 days later still no refund. Contacted customer services to be told by same person that there was a mistake and due to buying shoes during the January offer I was not entitled to a refund and not offered another pair of shoes. I am now £70 out of pocket and with no product. Customer services are now ignoring all of my emails. AVOID COMPANY AT ALL COSTS customer service is shocking and shoes look cheap

I have tried several times to contact their return department but my email always says the address isn’t valid!!! The shoes i bought were very poor quality and the wrong colour! I hope they read my review and contact me! especially when you only have 30 days in which to return you items! very poor customer service!