Barefoot SpasReviews of barefootspas.com

The website was kind of hard to use to get replacement filters

Prompt service and quality of purchase.

Haven’t received my products yet

Items were shipped out fast

I placed my order and didn’t receive any information about delivery, set up or anything. I had to keep contacting the delivery team (which was difficult to get ahold of) and the delivery woman that answered was beyond rude. The spa is on the smaller side, and does not come with any accessories like a cover, and you have to request a manual by emailing customer support. I tried to call customer support to get assistance with set up and couldn’t get ahold of anyone. I wish I bought my hot tub from another merchant, which plenty of other companies provide a cover with the spa and set up support. Horrible experience overall!

Got everything I needed, only improvement would have been information on delivery schedule. Money withdrawn but product not received for three + weeks. Had to call to get status.

When the tub works it's great..very poor customer service..does not answer emails or phone calls.

Barefoot Spas was not honest with us. They came to town with one of their expos. They convinced us that if we put money down we would be able to get a refund for whatever reason and install when we were ready. When we contacted Barefoot Spas to let them know that our HOA would not allow us to install the swim spa they led us to believe for 3 months that we would get our money back. After 3 months we finally got a call from Barefoot Spas to let us know that it has been over a year, they no longer have our credit card on file and they cannot give us a refund due to restocking fees. What restocking fee? We never even recieved a product! What a scam. I would not recommend giving Barefoot Spas any money unless you are 100% sure you are getting a product because they will likely not honor what they tell you.