BankrollaReviews of bankrolla.com

Response from BankrollaSep 29, 2026

Hello, Thank you for sharing your feedback. We understand your frustration after waiting 26 days for your redemption and not receiving the outcome you expected. We also appreciate your feedback about the importance of timely processing and clear communication. We’re sorry that your experience has not met your expectations. Your feedback regarding the redemption process has been shared with the relevant team. Best regards, Bankrolla Team

Response from BankrollaSep 26, 2026

Hello, Thank you for sharing your feedback. We understand your concerns regarding self-exclusion and account information retention. We’re sorry to hear that your experience has been frustrating, and we appreciate you sharing your concerns with us. Best regards, Bankrolla Team

Response from BankrollaSep 24, 2026

Hello Millicent, We're truly sorry to hear this, especially from a valued VIP player. A 5-day wait with no clear resolution is not the experience we want for anyone, and we sincerely apologize. We'd like to personally escalate your case right away. Please reach out to us at [email protected] with your account details and we will make sure this is treated as an urgent priority. We hope to have the chance to make this right for you. Sincerely, Bankrolla Support Team

Response from BankrollaSep 23, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear about your frustration with the redemption process and the time it has taken. We understand how concerning it can be when a redemption is returned to your balance and the process needs to be repeated. We take concerns regarding redemptions seriously and would be happy to review the situation and clarify the details. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] with the relevant information so our team can investigate this further. Best regards, Bankrolla Team

Response from BankrollaSep 23, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear that you’ve had a frustrating experience with the instant redemption option. We understand how important it is for redemption features to work as expected, and we appreciate you bringing your concerns to our attention. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] with the relevant information so our team can review the matter further. Best regards, Bankrolla Team

Response from BankrollaSep 23, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear that you’ve been frustrated with the redemption process. We understand how important it is to have clarity when a redemption is awaiting approval, and we appreciate you bringing your concerns to our attention. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can review the situation and provide further assistance. Best regards, Bankrolla Team

Response from BankrollaSep 23, 2026

Hello, Thank you so much for your review. We’re sorry to hear that the redemption process has taken longer than expected and understand how frustrating a prolonged wait can be. We appreciate you sharing your experience and your feedback regarding redemption processing times. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can review the matter further. Best regards, Bankrolla Team

Response from BankrollaSep 23, 2026

Hello, Thank you so much for your review. We appreciate you taking the time to share your feedback. We’re sorry to hear that your experience with the redemption process did not meet your expectations. We understand how important timely redemptions are and appreciate you bringing this to our attention. Best regards, Bankrolla Team