Ben K.
Great platform awful payout process
Great platform. Awful payout times. The first thing they ever did was cancel two of my redemptions without my consent and blamed it on a technical glitch. Then after that it took a week to get my money. You can only withdraw $1,000 at a time which is a red flag. No other reputable companies do that. Then, they started taking 7-9 days on every redemption then told me I was maxed out for the month. Stopped playing for awhile. Started again. After redeeming probably 8 times I got an email saying I needed to verify several things. Okay? Why now? Then I send all of my documents and get asked to send several again. I send again, they ask for the same things again haha. It’s been a week and no update on my redemption status other than generic responses. I have 5,000 SC waiting and they’re taking their time and kicking the can intentionally to either slow it down or hoping I spend it? Can’t think of why else you’d consistently make payouts such a pain for your loyal customers. Edit: I sent bankrolla the reply to this review as they asked to have verification team look at it. Been 48 hours. Nothing additional has happened. They’re still purposefully taking their time. I’ve never had a sweepstake casino take this long. Insane Edit 04/28-they got me verified another 4-5 days after bankrolla replied to my review saying they’d personally handle it. Requested a redemption on 04/21. It’s 04/27 and I haven’t seen it come through yet. However if I complain enough I’ve seen them literally do it within minutes. How can you do it within minutes with me complaining and then go and take over 7 days next redemption? 🤦 over it. Can’t expect any future purchases from me until redemption issues are fixed.
Response from BankrollaApr 18, 2026
Hi Ben, This is the Bankrolla Support Team. Thank you for acknowledging the platform itself, and we are truly sorry for the repeated redemption issues and documentation loops you have faced. Redemptions are normally processed within 24–48 hours, though verification reviews, redemption limits, and compliance checks can extend this, as outlined in our Terms & Conditions at bankrolla.com. Your 5,000 SC redemption deserves a clear path forward. Please email [email protected] referencing this review, and our verification team will personally review what has been submitted and move your case forward. Kind regards, Bankrolla Support Team