Luis Nunez W.
Unfairness
I came across this platform on social media. It looked promising, so I went ahead and signed up. As soon as I verified my account, I was no longer able to access it. I contacted support and I was told that my account was deactivated for what reason? They said that they can’t tell me. That’s honestly a big red flag. The company who owns this, I never heard of them or used any product that they have. Yet, they immediately deactivated my account, after verifying. That’s honestly some real B’S. This is one platform that, I won’t EVER recommend to anyone. I made my sister an account and they didn’t deactivate her account. I couldn’t care if they try to resolve this because they not once ever did. Proves to show, how unfair and disgusting they are. [Update] (September 21, 2025) My sister logged in yesterday and everything was fine but today at 4:00 am she received an email saying that her account was closed because they’re claiming she has multiple accounts as well. My sister rarely plays on Sweepstakes Casinos and for them to accuse her as well for having multiple accounts is ridiculous. This is another reason/statement that proves to show that this platform is NOT WORTH RECOMMENDING NOR TO PLAY ON. It’s honestly a POS of a platform.
Response from BankrollaAug 2, 2025
Hi Luis, Thank you for reaching out and sharing your experience. Your account was restricted during our automated system checks, as it was flagged by our verification provider. These checks are performed to ensure compliance with our Terms & Conditions and to maintain the integrity of our platform. The block was applied automatically, and we understand how frustrating this may be. Upon further review, we identified several duplicate accounts using similar identifiers, which led to the decision to keep your account closed. If you have any questions or would like to discuss this further, please don’t hesitate to contact us at [email protected]. We take fairness and transparency seriously and are here to help resolve any misunderstandings. With Love, Bankrolla Team