I tried a limited time bonus, it said $10 for 20 SC and after I purchased it only gave me 10 SC, when I looked at the recipt it showed $10 for 10 SC. Something is rigged to not allow the bonus SC. There is no proof because I was asked to provide a screenshot. HOW CAN I DO THAT? I ALREADY CLICKED IT, THE BONUS GOES AWAY IN THE STORE!! HELLO! Set me up for failure. I dont screenshot before I buy assuming a site is a scam. No more playing here for me!
Response from BankrollaAug 26, 2025
Hello JG,
Thank you for your feedback, and we’re very sorry to hear about your experience. Please know that we take concerns like this very seriously and would love to look deeper into your case.
To assist you further, we kindly ask that you contact our support team directly via email at [email protected] or via Live Chat so we can review the details of your purchase and the bundle issue. While technical issues can sometimes occur, you’re not alone — our team is here to help and will do everything possible to resolve this and improve your experience.
With love,
BankRolla Team
MK
Mark K.
I have had nothing but trouble with…
I have had nothing but trouble with this casino I have a $400.00 dollar redemption that they keep rejecting and saying I need to send more stuff which I do everytime and they keep rejecting it they are trying so hard to make something wrong to not pay me lol funny thing I already got a redemption for a $100.00 and I got it no problem but now I got this $400.00 they don’t want to pay me now funny isn’t it I recommend you be careful they are bully’s and do not want to pay
Response from BankrollaAug 22, 2025
Hi Mark,
Thank you for your feedback. Bankrolla is a licensed and regulated social casino, and all redemptions are processed in accordance with industry regulations. As part of this process, our team may sometimes request additional documents under the standard KYC (Know Your Customer) procedure. This is a compliance requirement designed to ensure the safety and fairness of all redemptions.
That said, we can confirm that your redemption request has already been processed successfully and the funds were delivered to you. We truly hope this resolves your concerns, and we would be grateful if you might consider updating your review to reflect your experience more accurately.
We value having you as part of the Bankrolla community and look forward to making your time with us enjoyable.
With Love,
Bankrolla Team
CK
Christopher K.
All those 5 stars must be bots
All those 5 stars must be bots, real players know if you happen to get enough to cash out they will make you RE-verify in over abundance and deny your cashout and once they have exhausted you and given enough time for you to play your winnings back in to a zero balance they might verify you but won't tell you its been done. Customer service is not prompt except to tell you "sorry for your experience" or to make you do extra stuff to make your account more "verified for your safety" What a joke of a scammy site! I hope no one else loses anything to them!
Reply: KYC is understandable, whats not is when you reject the documents sent because they weren't needed (yet), then when a person acquires 600sc and goes to cashout you place a hold and ask for those same documents. Then you make sure to wait a few days and say ALL cards used must be verified too. Finally after a week the person has played all that SC back because nothing they play will give much back IE spinning at 1.75 and bonus game hits for $9, and after all that there were no more emails sent to the player. Nothing ever said they were verified. Customer support already looked it over and said sorry for your luck and again nothing about verification. Now that account is deleted so sure go look at it, but you don't give anything back not even throw someone a portion of what they lost as free SC since its supposed to be free anyways right? You're so funny,
Response from BankrollaAug 22, 2025
Hi Christopher,
Thank you for taking the time to share your feedback. We want to assure you that all reviews on Trustpilot are genuine - the platform does not allow bots or fake feedback, and we are proud of the positive experiences that many of our players have shared.
As a licensed and regulated social casino, Bankrolla follows strict standards and procedures. All redemption requests are processed in line with compliance requirements, and in some cases, additional documentation may be requested under the standard KYC (Know Your Customer) procedure. While we understand this may feel inconvenient, it is a necessary step to ensure fairness, security, and protection for all our players.
We truly regret that your experience has left you feeling disappointed. Our goal is always to make the redemption process smooth and enjoyable, and we would be happy to review your case further to see how we can improve things for you. If you’d like to give us the chance, please reach out to our support team with your details and we’ll do our best to resolve this quickly.
We value every player and would love the opportunity to change your opinion of Bankrolla.
With Love,
Bankrolla Team
PB
Patricia B.
It's rigged to lose
For extra cash I been collecting daily bonuses from over 60 social casinos for over 2 years, and have tried at least 20 games on this site. It has by far the worst odds of winning, and when you do hit a bonus it pays very little. I don't usual write reviews, but this site in particular stood out as the worst.
Response from BankrollaAug 11, 2025
Hi Patricia,
Thank you for taking the time to share your experience with us. We’re sorry to hear you feel this way about our games. At Bankrolla, all game results are determined by certified Random Number Generators (RNGs), and we work with licensed providers to ensure fair play for all users.
We understand that results can vary from session to session, and that not every experience will feel rewarding. Your feedback is important, and we’ll share your comments with our team as we continue reviewing and optimizing our game offerings.
If you’d like, we’d be happy to review your account activity in more detail, please reach out to our support team via [email protected] so we can assist you directly.
With Love,
Bankrolla Team
NE
Near
Scam, beware.
I would be very cautious putting any money in this site as this site will make as many excuses as possible to reject/delay your redemption. The support is nonexistent and they will not even read your issues or respond.
Response from BankrollaAug 22, 2025
Hi Near,
Thank you for sharing your concerns. We want to assure you that Bankrolla is a licensed and regulated social casino, and all redemption requests are processed in accordance with compliance standards. In some cases, our team may request additional documentation under the standard KYC (Know Your Customer) procedure. While this can feel inconvenient, it is an important security step to ensure fairness and protect our players.
Regarding support, we do provide 24/7 live assistance. Of course, as with any human team, there may occasionally be short delays — but in those cases, you can always reach us via email, and we make sure to reply as quickly as possible.
We are truly sorry if your experience has not met your expectations, and we’d love the opportunity to make things better.
We value every player in our community and hope you’ll give us the chance to turn your experience into a positive one.
Best regards,
Bankrolla Team
AM
Amanda
I do have to say that this platform has…
******UPDATE!!!!!****** Huge inconvenience!!!! NOW they are making me go thru additional verification steps and rejected my request ! I resubmitted the verification documents even tho I am already verified! I am starting to feel disappointed and if they do not process my redemption. I am going reach out to the company in Florida that owns them as I have got the contact info! I have never had this issue with any other social casino platform! I went from being very extremely satisfied to being completely unsatisfied now it is because in all the reviews that I have read that if you try to redeem a large amount, they try to do everything they can to not pay you and that is not OK! I am hoping that they process my redemptions so I don’t have to go to the next steps because there are steps that you can go to to protect yourself and to make sure that they are not just keeping the redemptions because they don’t want to pay a large rredemption amount! Hopefully they will fix it and then they will get their five stars back!!!!
I do have to say that this platform has amazing customer service. Super friendly agents. The platforms and games are also great I do think that this social casino is going to be HUGE . They do have great bonuses, and the RTP is actually really good. Unfortunately, the only thing an issue I have is the redemption. I won a good amount and this is supposed to be a very fast instant redemption and still nothing so I have spoken with several different agents which have been amazing and wonderful like I said, but I would really like to give them five stars And wish I could. However, the redemption time is very slow. I have been waiting and the agents that I’ve spoken with all of them said that everything was fine and that I should have had my redemption and that they were escalating it and then making it a priority, but I still haven’t received anything And I am fully verified. I have all my verifications in and everything but still redemption nothing. But everything else is super amazing with the social platform and hopefully the redemption process will get smoother because this could really be an amazing amazing SC platform! I hope that they can get my redemption to me. We will see. I mean it should’ve been there a long time ago.
Response from BankrollaAug 11, 2025
Hi Amanda,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve enjoyed our games, platform, and customer service team, and we truly value your recognition of their efforts.
We understand your frustration regarding the redemption process, particularly with additional verification steps. For the security of our players and in compliance with applicable regulations, there are situations where extra verification is required before processing certain transactions — including larger redemption amounts. These measures are in place to protect both our players and the integrity of our platform.
We can confirm that once all verification requirements are met and approved, eligible redemptions are processed as quickly as possible. Delays can occur if documentation is incomplete, expired, or requires additional review. Our team will be happy to work with you directly to ensure everything is finalized so your redemption can be processed.
With Love,
Bankrolla Team
JE
Joey E.
Well like most of the other reviews it…
Well like most of the other reviews it seems that whenever you win and try to make a redemption they suddenly want you to reverify two to three times then they will tell you that your paperwork has been approved now it goes to the anti fraud department. What a joke the only fraud here is the claim that this is a legit casino. I can't believe that it has taken two weeks to try and get what I won fair and square. They are lucky that this was all I made q redemption for because I won a lot more than the maximum daily withdrawal amount. I just want my winnings.
Response from BankrollaAug 2, 2025
Hi Joey,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration you experienced during the redemption process.
After reviewing your case, we can confirm that your redemption has been successfully processed. We acknowledge that the process took longer than expected, and we sincerely apologize for the delay.
Please know that we’re actively working to improve our processing times and overall redemption experience. Your feedback is valuable to us, and we’re committed to making things better moving forward.
We’d love the opportunity to provide a smoother and faster experience next time and hope you’ll consider giving us another chance.
With Love,
Bankrolla Team
RB
Robert B.
JUST GAVE THIS SITE ANOTHER SHOT AND IT…
JUST GAVE THIS SITE ANOTHER SHOT, hit free spins and bonus. But no wins.
Response from BankrollaJul 30, 2025
Hi Robert,
We’re truly sorry to hear you feel this way. Please know that Bankrolla is a fully licensed and compliant social casino operating in accordance with all applicable laws and regulations. All our games are provided by trusted, certified providers.
As a social gaming platform, wins are never guaranteed - outcomes are determined by chance, just like in any game of luck. We aim to offer a fun and fair entertainment experience, and while we understand it can be frustrating when luck doesn’t go your way, we always encourage players to play responsibly.
If you’d like us to take a closer look at your case or have any concerns, our Support Team is here to help.
With Love,
Bankrolla Team
