BankrollaReviews of bankrolla.com

By far the WORST online casino. Submitted my redemption on 11/23. It is now 12/3 and still no payout. My redemption was rejected 4 times because they wanted 3 different proofs of address which is ridiculous. Finally my documents were accepted now I’m waiting for the payment department. When I reach out to support I get the same automated messages. They’re either backed up with redemptions or having system issues. They have escalated my redemption 5 different times. I’m starting to think this company is a scam. There’s no customer service number to call. Just email and chat. And they have the same 3 people responding. I don’t usually write bad reviews but this situation has really frustrated me so I just wanted to warn other people before you play this casino, and get your hopes up, send in your personal information ie:bank statements, utility bill, ID, and debit card, for NOTHING. BEWARE! If I end up receiving my redemption I will either update this review or just delete it all together. UPDATE: It is now 12/7 and I still haven’t received my redemption. Every time I contact customer service I get the same message that my redemption is under review. Disappointing but oh well. Stay away from this casino!

They will claim there are connection issues, when no, no there wasn't, just to stop you from winning the current spin, but to steal the rest of the money in your account, and when you bring it to their attention, they keep saying they have forwarded it and to wait, that was hours ago,

Scam company. They locked my account with over $4,000 in it because i "violated the terms" when i did nothing wrong. They are refusing to issue my redemptions or process refunds on my credit cards.

Stole 2k from me, don’t take their offers and win or they will keep it if it’s a large amount.

Bankrolla is a difficult casino platform that has an issue of harassment about verification. I tried to redeem approximately $200 after I submitted my redemption request because Bankrolla kept denying my request. Come to find out through the verification the Bankrolla Casino denied me once again a redemption because of a bank card for which they claim I purchased a package from recently. The bank card they are claiming I used has been closed for a year or two, closed I say, but one of their customer service phishing man or phishing woman wants a copy of this card. Not only that I haven't been affiliated with Bankrolla Casino for about a year or so and they deny being shady about having information of a card that I never used at their Casino. I am trying one more time to redeem one more time and if it doesn't get verified I am going to have them black balled! They are phishing!

I have been waiting for my redemption for 7 days now. When I reach out to live support the say they have expedited info to customer service. Still no update or anything. I am an active player and play several sweeps casino. I can say bank rolla is by far the most disappointing.

I would not use this site again. They dont have required Responsible Gaming tools such as purchase limits. Closing your account becomes very difficult as they pass you from one person to another. Consumer violations galore. Beware!

Sometimes I forget to check reviews before playing on a site and I end up regretting it. This is a good example if you notice this site has large amount of fake 5star reviews from accounts with only 1 review. They also have a large amount of negative reviews from legitimate users in regards to difficulty withdrawing. I wish I would have paid attention as I am now experiencing the same issues as everyone else. I can unfortunately confirm this is one of those sites that will make you stand on one leg while holding six different documents to take a selfie. Despite being fully verified prior to attempting a withdrawl I was shocked to have my withdrawl denied and they requested a large variety of extremely obscure different verifications pictures. This is a very common tactic these sites use to delay and deny legitimate withdrawals. Like others have mentioned it is virtually impossible to satisfy there requirements. Always read reviews prior to signing up for sites and pay attention to how many fake reviews a site has. -wise man has spoken-