Great customer support - inconsistent redemption times. Overall good casino
Always get quick responses with customer support. They are always friendly and do their best to help. . Some times redemptions are quick within a couple of days and other times it takes over a week. Overall I like playing at their casino.
Response from BankrollaMar 23, 2026
Hi Stacey,
Thank you so much for your kind words about our customer support team and for your continued enjoyment of our sweepstakes casino! We truly appreciate your feedback and are so glad to hear our support team has been helpful and friendly. You are absolutely right that redemption consistency is something we need to improve, and we are actively working on that.
Thank you for your patience and loyalty — we look forward to providing you with even better experiences ahead!
Yours,
Bankrolla Team
BS
Buddy S.
Not paying out
EDIT finally after 5 days of messaging support to get my redemption approved it has been approved and I have received it. I will update my rating but I still don't believe it deserves a full 5 stars because it wasn't until I called support out and told them I was being told the same thing for the past 3 days that finally support told me they would contact there pay team and ask them to expedite the process.
I've been waiting since Saturday for a small redemption just $155 nothing crazy. Keep getting told it's processing and at the front of the line. But nothing. This is crazy. If you can't pay your customers than don't offer promo packs like y'all did this is ridiculous. If I get paid by the end of the day I'll update my review.
Response from BankrollaMar 14, 2026
Hi Buddy,
Thank you so much for coming back to update your review — that genuinely means a lot to us, and we're really glad your redemption request was ultimately resolved.
We want to be equally honest with you: your updated feedback is fair, and we accept it. You should never have had to follow up multiple times or escalate the situation yourself in order to receive a clear update and action from our team. That's not the experience we want for anyone, and your persistence in pushing for a resolution highlighted a real gap in our process that we are taking seriously.
The fact that it took direct escalation on your part to get your request expedited tells us that our internal communication between support and our payments team needs to be sharper and more proactive — and that is exactly the kind of feedback that drives real improvement on our end.
We're genuinely grateful that you gave us the chance to make it right, and we hope that over time we can earn back your full confidence. If there is ever anything you need going forward, please don't hesitate to reach out via live chat on bankrolla.com or at [email protected] — we'll always be here.
Thank you again for your honesty and for updating your review. 🙏
Warm regards,
Bankrolla Team
CA
Carrie
This casino bankrolla does have many…
So I wrote a bad review for bankrolla before because they were not paying me my redemption, but they have up to 10 days to pay you your redemption and thats how long it took was 10 days but I got it finally so I will re rate this platform now with 4 stars because everything else is great it just takes time to get your redemptions.
Response from BankrollaMar 14, 2026
Hi Carrie,
Thank you for sharing this — we want to respond to you directly, honestly, and without deflection.
We are not a scam. We want to say that clearly and without hesitation. Bankrolla is a fully legitimate sweepstakes platform and every single redemption request submitted by our players is honored — no exceptions, no conditions. We understand that when you're waiting without a clear resolution, the experience can feel exactly the way you've described, and we take full responsibility for the frustration that has built up over time.
What we will not do is dismiss your experience or hide behind generic responses. The pattern of excuses you've described without a concrete resolution is a failure on our part — plain and simple. You reached the minimum redemption threshold, you submitted your request, and you deserve to receive it. That is our commitment to every member of our community.
We want to personally take ownership of your case right now and get this resolved without any further delay. Please reach out to us immediately via live chat on bankrolla.com or email us directly at [email protected] — mention this review and your case will be escalated to our payments team as an absolute priority, with a clear and concrete update provided to you promptly.
You have our word that we will not let this sit unresolved.
Warm regards,
Bankrolla Team
HA
HabitsU
My review isn't based on a payout win
My review isn't based on a payout win. The thing I like is that there are daily contests via social media. It helps if you're not one of the people with extra spring money all the time. The puzzles to solve aren't hard and it's another way to pass the time. So far, so good.
Response from BankrollaDec 13, 2025
Hi Habitsu,
Thank you for sharing this — we really appreciate the perspective.
We’re glad to hear you’re enjoying the daily contests and social media activities, especially the puzzles and challenges. Creating fun, low-pressure ways to engage and pass the time is something we truly care about, and it’s great to know those features are hitting the mark for you.
Thanks for being part of the Bankrolla community, and we hope you continue to enjoy the contests and everything else we have planned.
— Bankrolla Team 💙
TR
Tyler R.
The website itself is nice
The website itself is nice.
The games don’t do that frequent reloading and crashing just like most other sites. It’s only happened once but that was when my phones gps bounced towers and it asked for location permissions again. I’m going on day 4 of redemption wait. I’ll come back and update to 4 stars once I get it and verify. I’ve won quite a bit. The vip system is decent. There’s really no issue with the site other than redemption speeds. But then again they’re still newish so maybe they’re ironing out the kinks.
Got paid out on the 4th day of 512
They do pay out.
Response from BankrollaDec 13, 2025
Hi there,
Thank you for the thoughtful and fair review — we really appreciate you taking the time to share your experience and follow up with an update.
We’re glad to hear you’re enjoying the site’s performance, game stability, and VIP system, and that your redemption was successfully completed. We understand that waiting can be frustrating, especially when you’ve had a good run, and we appreciate your patience while the process was completed.
As a newer platform, we’re continuously improving our systems and redemption flow, and feedback like yours genuinely helps us identify where we can do better. We’re happy to confirm — and appreciate you noting — that we do pay out.
Thank you again for playing with Bankrolla, and we hope your future experiences are even smoother.
Bankrolla Team 💙
DW
Danny W.
Good site with good bonuses
Good site with good bonuses, but they definitely lag on redemption a little bit. I had them email me the same night I requested a $1000 redemption saying it had been internally cancelled for some reason and to resubmit. Currently waiting on 2 redemptions totalling $1660.
I will update to 5 stars once I receive payment, I'm not particularly worried about this site but I have plenty of sites that take a week to redeem and I don't mind it if I expect that going in. Having your redemptions cancelled for no reason is very odd though.
I didn't have issues with them paying me before either, but this a larger amount so it does make me nervous just a bit. 3 stars for right now but will update with a resolution as well as whatever my redemption timeframe ends up being.
EDIT: first $1000 redemption paid, waiting on other $660. Increased to 4 star rating.
EDIT (again): Increased $660 to $1000 before cashing out ($1000 max cash out, which is fine). This one they required SSN verification which was approved quickly, but I was verified and redeemed again and that one has now been over a week waiting. And I have almost another $1000 waiting to redeem after. They are apologetic at support but keep saying they are having 'technical issues'.
I want to be as transparent as possible and to be honest I am feeling slightly uneasy once again and have changed rating back to 3 stars.
EDIT: 2 stars. Had a redemption cancelled AGAIN due to 'technical issues'
1 star. Unacceptable.
EDIT: I'm sure TOTALLY unrelated to this review but today 12/09/25 I did receive my redemption of $1000. I blew through the other $800 I had sitting there because honestly I didn't think I was getting paid. That's on me so whatever. Giving 4 stars because I did get paid and they do have good bonuses and support, even though they kept telling me the same thing about not being able to process redemptions. This whole thing left a slightly sour taste in my mouth about this site but I guess its nothing egregious. I can't honestly give five stars after this but I did update to 4. Might come back in a while but I'm gonna give this site a break for just a bit.
Response from BankrollaDec 13, 2025
Hi Danny,
Thank you for taking the time to share such a detailed and transparent update — we really appreciate you coming back to reflect the full outcome.
We’re glad to hear that your redemptions were ultimately completed and that you’ve had positive experiences with our promotions and support team.
To clarify a few points for context:
Occasionally, redemptions may be internally reset due to system or processing issues, which can feel confusing or frustrating when not expected.
When our team references “technical issues,” it’s never meant as a blanket response — it reflects real processing or system constraints that we actively work to resolve.
That said, we acknowledge that the experience you described involved too many interruptions, and we understand how that impacts trust, even when the final outcome is positive.
We truly appreciate your honesty, your patience throughout the process, and the fact that you updated your review once everything was resolved. Your feedback helps us identify where we need to improve communication and reliability so future redemptions feel smoother and more predictable.
If you decide to come back in the future, we’ll be here and happy to assist — and we hope we can earn that full confidence back over time.
Thank you again for sharing your experience.
Bankrolla Team
LU
Lucas
Been waiting for redemption for 4 or 5…
Been waiting for redemption for 4 or 5 days now and it shows still pending. Their website says redemptions are paid in 12-24 hours. That is not correct and they haven’t given me a direct answer on when I’ll be paid. I have given them everything they need but the continue to say that they are “behind and don’t have a timeframe for my redemption”. I will update my review when my redemption is paid in a reasonable time. I play a ton on these sweep casinos and they are close to losing a good customer. Step it up bankrolla.
*Update. I did receive the funds on 6th day the customer service did respond but it would be nice if they gave real answers when we are asking about our redemption. Games are fun and the platform is good. Only thing needs to improve is the time for redemptions.
Response from BankrollaNov 9, 2025
Hi Lucas,
Thank you so much for taking the time to update your review. 🙏
We truly appreciate your patience while our team worked on your redemption. We completely understand how frustrating delays can be, and we want to assure you that sometimes processing may take a bit longer due to KYC and gameplay verification checks.
That said, we’re always doing our best to process every redemption as quickly as possible.
We’re glad you’re enjoying the games, and we hope your experience keeps getting better. If you ever need a hand, please don’t hesitate to reach out to our Support Team — they’re always happy to help!
Yours,
Bankrolla Team
AS
Ashley S.
I’ve been playing on BankRolla for a…
I’ve been playing on BankRolla for a while now and it’s always been a fun experience. They have a really good game selection, and I never have trouble finding something I enjoy. The site runs smoothly, and overall it’s just a great place to play and unwind. Definitely one of my favorites!
Response from BankrollaOct 15, 2025
Hi Ashley,
Thank you so much for your kind words! We’re so happy to hear that you’re enjoying the games and having a smooth, fun experience on Bankrolla.
Your feedback truly means a lot to us. We love knowing that our players are having a great time unwinding here.
With love,
Bankrolla Team
