I love the casino app, but recent slow redemption is souring my feel for them
I love the casino app. They have a great selection of games and great sc bundles that offer extra sc etc. I have been a player of Bankrolla for a long time now probably a year or so and always experienced quick redemption times of 24-48hrs. Unfortunately, I am still currently waiting on a cash redemption to debit card of 100 since March 12th....today is the 20th, almost the 21st. I have chatted with support and they simply state it is in the queue and that redemption times can sometimes take longer when there arw alot to process. That was yesterday. Still no redemption today 😞
Response from BankrollaMar 23, 2026
Hi Janet, thank you for your loyalty and for being a valued player at Bankrolla for so long! We truly appreciate your kind words about our game selection. We sincerely apologize that your recent redemption experience has fallen short of the quick 24-48 hour turnarounds you have come to expect. We understand how disappointing this is after such a positive history with us. Please contact our support team directly referencing this review and we will personally prioritize your pending cash redemption to ensure it is resolved as quickly as possible. We value you as a customer and hope to restore your confidence in us.
EK
Ethan K.
Cannot redeem my sweeps pins says I…
Cannot redeem my sweeps pins says I needed verified but everything says it’s verified
Response from BankrollaMar 23, 2026
Hi Ethan, we are sorry to hear you are having difficulty redeeming your sweeps coins. We understand how frustrating this must be, especially when everything appears to be verified on your end. This sounds like a technical issue that our team can look into and resolve for you. Please contact our support team directly and reference this review so we can investigate the verification status on our end and help you complete your redemption as quickly as possible. We appreciate your patience!
BO
Bridgett O.
Give it. A. Five. ⭐⭐⭐⭐⭐
Give it a five star
Response from BankrollaMar 14, 2026
Hi Bridgett,
Five stars — we'll take it, and we are so grateful! ⭐⭐⭐⭐⭐
Short, sweet, and it made our whole team smile. Thank you for the love — we promise to keep earning it every single day! 💙
Whenever you need us, we're always here via live chat on bankrolla.com or at [email protected]. See you on the platform!
Warm regards,
Bankrolla Team
TK
Talen K.
Really excited
Really excited
Just joined today and maxed won on a game got 1000 pending at the moment hopefully everything goes smooth and I get my winnings!!
Update: it’s been over 48hrs and still nothing from support about my winnings down to 3 stars
Response from BankrollaFeb 24, 2026
Hey Talen,
Thank you for sharing your experience and for the update.
First of all, congratulations on your win — that’s always exciting! We completely understand how important it is to receive timely information about pending redemptions, and we’re sorry if the wait has caused any concern.
Redemption processing times can vary depending on verification checks. To help you to proceed quicker please reach out to our Support Team via live chat or email so we can look into your specific case and provide an update.
We appreciate your patience and hope to turn your experience back into a 5-star one.
With Love,
Bankrolla Team
PC
Peter C.
Redemption
plenty of good games. I was able to submit redemption but it got rejected, asking to submit verification. Its been almost 48hrs, it says verification will take 24-48hrs. I will let yall know if i get my $999 redemption
Response from BankrollaMay 15, 2026
Hi Peter,
Thank you for your honest feedback — we really appreciate you taking the time to share your experience.
We're glad you're enjoying the games, and we're sorry to hear your initial redemption request required additional verification. This is a standard part of our security process to protect all players and ensure compliance. We understand the 24-48 hour window can feel like a long time when you're waiting on your winnings.
We hope everything has since been processed smoothly for you. If you're still waiting or have any outstanding concerns, please don't hesitate to reach out to our support team and we'll be happy to assist right away.
Best regards,
Bankrolla Team
AT
Atchara
Bad experience
7 days I still not get the money from my redeem . Ask customer service talk the same thing, still waiting for my redemption , when I get it I will come to update and change the review.
Edit ✍️ I got 1,000 from my redemption on day 8
KK
Kayla K.
Not five stars but not a truly negative rating. Hope to give more but we will just have to see how it goes.
I want to start out by saying this is something that I do everyday for at least nearly half of my day and I love the fact that this casino site has one of my literally absolute favorite games although there aren't as many perks or I should say a far less of an amount that is given to you as a bonus daily and because of my reviews and my content shared on my social media about playing at these types of sites I know her a fact that a lot of people rely on The daily bonuses and such so the fact that they offer such a small amount on their daily bonus and not as many perks as other places would honestly be my only negative when it comes to being a player at bankrolla. There are a lot of people out there that I know of and I've met and I have hooked up with games that have helped them win money when they've really actually needed it and had no other way to make any so if I were to be able to give the company any advice from a player's perspective it would be that at least 90% of all the people that I know who play and I mean religiously play are the types of people who will not even consider making any types of deposits especially those that might be bigger when they don't get enough of a bonus to even really truly get a feel for the games on the platform because honestly that's what we all look for whenever we're playing with our bonuses... Basically it's like a reassurance or insurance for whether or not and how much we are willing to invest in these companies. And personally if I can play with more than 10 cents from a daily bonus, bring able to really get into a game, even just for more than a spin or two, I'd feel better about investing more of my time and money into the platform while creating content that would bring friends of mine and many new players there along with me. Other than that, I'm still trying to want to invest my time, in hopes that it will not be wasted, in the long run especially when I have the chance to play my very favorite game because only five other casino sites give me that option at all. I really hope I can add the last two stars one day soon but for now, I am on the fence with it all, still. I'm rooting for you, bankrolla and a huge thanks for having Amaterasu keno 🥰🥰
Response from BankrollaDec 13, 2025
Hi Kayla,
Thank you so much for taking the time to share such a thoughtful and detailed review — we truly appreciate the honesty and the support behind it.
We’re really happy to hear that Bankrolla offers one of your absolute favorite games and that Amaterasu Keno has a special place for you 🥰 That genuinely means a lot to our team.
We also completely understand your point about daily promotions and perks. For many players, those rewards are an important way to explore games, get comfortable with the platform, and decide how much time and energy to invest. Your feedback from a player and content-creator perspective is extremely valuable, and it’s something we actively review as we continue improving our promotion structure and overall experience.
While our current daily promotion amounts are set within our sweepstakes model, we’re always working on new ways to add more value, engagement, and variety for our players — especially those who play consistently and help introduce new players through content and community sharing.
We truly appreciate that you’re giving us a chance and rooting for us. We hope to earn those last two stars over time by continuing to improve and by showing you that your time with us is well spent.
Thank you again for the kind words, the constructive feedback, and for being part of the Bankrolla community. 💙
— Bankrolla Team
LY
Leng Y.
Long wait time for withdrawls
Still i think it still has a longer wait time for sending payments . Needs improvement but besides that ive got few transactions from them but if you are impatient like me and want fast payments then this not for you..
Response from BankrollaNov 9, 2025
Hi Leng,
Hi there, thank you for taking the time to share your feedback.
We’re truly sorry for the delay you’ve experienced — we understand how frustrating it can be to wait for a redemption longer than expected. While some delays are possible due to KYC or gameplay verification checks, they should never take this long.
We’d really like to take a closer look at your case to make sure everything is on track. Could you please contact our Support Team directly with your account details? They’ll review your redemption status and assist you personally.
We appreciate your patience and hope to turn your experience around soon — your trust means a lot to us.
Yours,
Bankrolla Team
