Made a redemption on 03/06/2026 for $300. After inquiring about their redemption time I was informed that my funds should be available within 24-48 hrs. After waiting 48 hrs still nothing. I contacted support and was given a different excuse. 8 days later, still NOTHING!! Now its a Saturday which means I'm forced to wait until at least Monday. This casino is an absolute JOKE!!
As of Mar 16th I still haven't received my funds!! Bankrolla Support is worthless!!
Response from BankrollaMar 14, 2026
Hi Сhristine,
Thank you for taking the time to share your experience — we're truly sorry to hear that your redemption request has taken this long, and we completely understand your frustration.
This is not the standard we hold ourselves to, and we want to make this right. A redemption of this nature should never require multiple follow-ups or leave you without a clear resolution, and we sincerely apologize that your experience has fallen short of what you deserve.
We'd like to look into your case personally and ensure it receives the urgent attention it needs. Please reach out to us directly at [email protected] or via live chat on bankrolla.com, and reference this review so our team can prioritize your case immediately.
We value every member of our community and want to ensure your trust in us is restored. You have our commitment that this will be reviewed as a priority.
Warm regards,
Bankrolla Team
CH
Charles
Not playing they always take forever to…
Not playing they always take forever to pay been waiting 2 weeks
Response from BankrollaMar 14, 2026
Hi Charles,
Thank you for sharing this — and we're genuinely sorry to hear that your experience has been this frustrating.
We want to be transparent with you: this is not a reflection of who we are or the standard we hold ourselves to. Our team is here to ensure every single member of our community is taken care of — and right now, we've clearly let you down, and that's on us.
We don't want to lose you, and more importantly, we want to make this right. Please reach out to us directly via live chat on bankrolla.com or drop us a message at [email protected] — share your account details and our payments team will treat your case as an immediate priority.
We truly hope you'll give us the chance to turn this around for you.
Warm regards,
Bankrolla Team
TD
Tim D.
I dont get this when I signed up i…
I dont get this when I signed up i asked the customer service agent how long it takes for a redemption he says 24 to 48 hours. So 48 hours passes I figure maybe the weekend got in the way even though he didnt mention that the weekend would slow it down but I figured so now been waiting 100 more hours on top of the initial 48 and still nothing still sitting there pending and I know it hasn't even begun to be processed because I can still cancel it. I think they let it sit there a long time to see u will cancel it and lose it so they dont have to pay out. This sux I dont like being lied to. Then the next customer service person sent me something in thoer small print saying it could take 10 days but I wonder why I wasnt told that initially because they knew I wouldnt spend my money. So I was lied to maybe its my fault for not reading all the fine print and believing this is a reputable company like playfame hello millions even baba who payout in a timely manner. So hope someone sees this and they stop lying to customers.
Response from BankrollaMar 14, 2026
Hi Tim,
Thank you again for your honest feedback — we truly appreciate you taking the time to share your experience with us.
We're pleased to confirm that your redemption request has now been successfully processed. We sincerely apologize for the delays and for the inconsistent information you received along the way — this fell below the standard we hold ourselves to, and we are actively addressing this internally.
We hope that now that your request has been resolved, you'll consider updating your review to reflect your most recent experience. Your feedback is incredibly valuable — not just to us, but to our entire community — and we want to make sure it represents the full picture.
If there is anything else we can assist you with, our team is always here for you via live chat on bankrolla.com or at [email protected].
We truly hope to continue being your platform of choice and to show you the experience you deserve going forward.
Warm regards,
Bankrolla Team
MI
Michael
Do you want a hassle-free experience to…
Do you want a hassle-free experience to cash out when you win? If your answer is yes, then absolutely do not play at this online casino. After four attempts and 3 days of sending document after document after document after document and PDF after PDF after PDF after PDF through emails. Not only do I feel like my personal information is so vulnerable right now per their requests, but there was absolutely no reason whatsoever for them to hassle me the way that they did to verify who I am because first of all my account was already verified when they started asking me all these other questions and requiring that I send them this and that in order for me to cash out with them. It's funny though, because they'll take your money in a heartbeat. They have taken mine over five times before my first attempt on redeeming. So they will so easily take your money with no disregard whatsoever. But when it comes to paying out, oh no no no. They want you to jump through hoops first and then make yourself vulnerable by sending all your private information via email. I'm absolutely disgusted with this casino and will not return after they give me my money. Absolutely BS what they did to me. And if for some reason at the very slightest hint that my identity is stolen over all this, you can bet your asses. I'm coming for them and I'm going to hit him hard! Even though they do have good games and the payouts aren't horrible, it's not worth a hassle and it's not with your identity being stolen. Protect yourself, don't play here.....
EDIT TO REPLY
Those seem to be very thoughtful and caring words. But the fact is I've already proven my place of residence, proven my identity with government ID, I've proven every debit card that I've used on Bankrolla is solely mine and mine only along with the accounts that they are tied to. I've proven every single aspect, but now you want me to wait until after the first week of next month to get a bank statement to show for a certain specific purchase used from a card number that I've already proven is mine. You're trying to hold this out as long as you can so that way I'll go into the site and play the cash so that way I don't have anything to withdraw. If it's not that then every single one of you that is is running. This operation has got to be as stupid as a box of rocks because literally I've proven all the things that are mentioned above and you still are hassling me to no end! Proven Identity, proven validated debit cards, proven bank accounts. Proven place of residence. You've got no leg to stand on! Hassle is all you're doing and I bet you're going to do it some more because you obviously don't care about your players!
Response from BankrollaMar 14, 2026
Hi Michael,
Thank you for sharing your experience — we've read your review carefully, and we want to respond with full transparency and respect for the concerns you've raised.
First, we want to sincerely apologize for how this process felt from your side. We completely understand that being asked to provide multiple documents is frustrating, especially when you feel your account should already be in good standing. That frustration is valid, and we hear you.
We do want to provide some important context: identity verification is not something we take lightly or apply selectively. As a sweepstakes platform, we are required by our compliance obligations to verify the identity of our players before processing redemption requests — this is not a choice we make, but a regulatory requirement designed to protect both our players and the integrity of the platform. These procedures are outlined in our Terms & Conditions at bankrolla.com and apply equally to every member of our community.
Regarding the security of your personal information — please know that all documents submitted to our team are handled in strict accordance with our Privacy Policy and are used solely for identity verification purposes. Your data is never shared with third parties outside of what is required for compliance and payment processing.
We also want to address your concern about the number of document requests directly: if there were multiple follow-ups, it was because our payments team required specific documents to meet verification standards — not to create obstacles. We acknowledge, however, that the communication around this process could have been clearer and more reassuring from the start, and we are sorry that it left you feeling this way.
We would very much like to speak with you personally to ensure your redemption is fully resolved and that any outstanding concerns are addressed. Please reach out to us via live chat on bankrolla.com or at [email protected] — our team will make your case an immediate priority.
We hope you'll give us the opportunity to change your perception of Bankrolla.
Warm regards,
Bankrolla Team
JO
Jose
Still waiting on my redemption of only…
Still waiting on my redemption of only $100, it’s been 5 days. Can someone write on here if they ended up receiving their redemption and how long it took if yall did?
Response from BankrollaMar 14, 2026
Hi Jose,
Thank you for reaching out — we're sorry to hear that your redemption request is taking longer than expected, and we completely understand your concern.
Five days for a $100 redemption request is not the experience we want for any member of our community, and we'd like to step in and resolve this for you personally right away — no need to wait for others to weigh in!
Our payments team is here and ready to look into your specific case immediately. Please reach out to us via live chat on bankrolla.com or drop us a message at [email protected] with your account details, and we'll make sure your request is escalated and processed as a priority.
We appreciate your patience and want to make sure this gets sorted for you as quickly as possible.
Warm regards,
Bankrolla Team
LA
Laura
DO NOT WASTE YOUR TIME HERE!!!
It has now been 11 or 12 days and still not paid. They keep saying I'm in the queue. That's what they have been saying for days now. DO NOT play with Bankrolla casino because you will regret it. They don't pay out they just give you the run around and excues I played on Bankrolla several days ago and to my surprise was able to get it up over $100 and cash out. I'm beginning to wonder if the casino is legit or not because it's been like 5 or 6 days and I still haven't received my redemption. I have emailed with support and and they have been very responsive and I guess trying to be helpful. They informed me that my redemption was in the queue to be processed but they didn't know when it would be. That to me is crazy. I have accounts with all the sweepstakes casinos and have never waited no where near this long. If they are legit and actually pay me I will come back and change this.
Response from BankrollaMar 14, 2026
Hi there,
Thank you for your honest review — and we're glad to hear that our support team has been responsive throughout this process. That's something we genuinely prioritize, and it means a lot that it came through even during a frustrating situation.
We want to address your concern directly: Bankrolla is a fully legitimate sweepstakes platform, and every redemption request is processed and honored — no exceptions. We completely understand that waiting without a clear timeframe feels unsettling, especially when you're experiencing it for the first time with us. That uncertainty is something we are actively working to improve, because our players deserve transparency at every step of the process.
We also hear your comparison to other platforms — and rather than make excuses, we'll simply say that we hold ourselves to a high standard and moments like this push us to do better. Your feedback is taken seriously at every level of our team.
Since your redemption is already in the queue, we'd love to personally follow up on the status and give you a clearer update. Please reach out via live chat on bankrolla.com or email us at [email protected] with your account details — we'll have our payments team take a closer look and get back to you with a concrete update right away.
We truly hope that once this is resolved, you'll come back and share that updated experience — we'd love to earn that review from you. 🙏
Warm regards,
Bankrolla Team
TP
Travis P.
Have been waiting on a redemption for…
Have been waiting on a redemption for 10 days with no movement and no customer service number to call to get it figured out. Do not recommend this platform for any kind of gaming as they will take your money and refuse to pay out.
Response from BankrollaMar 14, 2026
Hi Travis,
Thank you for your patience — and we're pleased to confirm that your redemption request has now been successfully processed.
We sincerely apologize for the time this took and for the frustration it caused along the way. This experience was not representative of the standard we hold ourselves to, and we have taken your feedback seriously internally to ensure improvements are made.
We truly hope that now that your request has been fully resolved, you'll consider revisiting your review to reflect your most recent experience. Your feedback matters deeply — both to our team and to our community — and we'd love for it to tell the full story.
Should you ever need anything going forward, our team is always here for you via live chat on bankrolla.com or at [email protected] — anytime, day or night.
We hope to welcome you back and show you the experience you deserve. 🙏
Warm regards,
Bankrolla Team
DS
Dylan S.
10 DAYS NO REDEMPTION
I am leaving a one star review, because I have been waiting 10 days for a 100$ redemption. As of 3 minutes ago.it was still cancelable on the redeem page. I have been speaking with customer service throughout these past 10 days and on day 3 when I first contacted them they told me it was being finalized. Then 2 days later they said it was in que where it remained until day 9 when they said it was being finalized once more, and here we are day 10.. I had fun playing but its unbelievable that it can take 10 days for 100$. They have been saying higher volume of redemptions are occurring so they are struggling to keep up, so there is that I guess. Anyone else have to wait this long for a low payout?
BTW Bankrolla, if you need more people processing payments on your team HIT ME UP!
UPDATE!!
So day 11 of waiting I was being told to weight patiently, i said this is messed up. I should be compensated. They gave me free plays. And as I went to go, click the play button on the free plays, since I had no money in my account, the pop-up came up to cancel my redemption, so I could use the money for my redemption to play games and it literally popped up in the same place that the play button was the moment I went to click on it. And they told me that I was just to get back in line.
So to the Bankrolla representative who came on here and told me that my redemption was processed, your a bunch of liars and if I could give you less than one star I would.
Response from BankrollaMar 14, 2026
Hi Dylan,
First of all we're pleased to confirm that your redemption request has been successfully processed, and we are truly sorry for how long this took.
You were patient, you stayed engaged and you deserved a much smoother experience from the very beginning. The feedback about our payment processing capacity has been noted at the highest level internally, and we are actively working to ensure this does not become the norm for our community.
We're really glad you had fun playing — that part matters to us more than you might think. And since your request has been fully resolved, we sincerely hope you'll consider updating your review to reflect the complete picture. Your voice carries real weight, both for us and for anyone reading. 🙏
Whenever you're ready to jump back in, our team is always here via live chat on bankrolla.com or at [email protected] — and we promise to do better.
Warm regards,
Bankrolla Team
