Redemption time is horrible if it ever even happens. I have been trying to redeem $1000 for 2 weeks now. Wish I would have read reviews on here before buying anything from them.
Response from BankrollaApr 18, 2026
Hi Christina,
This is the Bankrolla Support Team. We are truly sorry to hear that you have been waiting two weeks for your $1000 redemption, and we completely understand how frustrating this delay feels — especially with nothing but pending status to show for it.
Our standard redemption window is 24–48 hours, though verification and compliance reviews can occasionally extend this timeframe, as outlined in our Terms & Conditions at bankrolla.com. Your case deserves a clear answer.
Please email us at [email protected] with your account details, and our team will personally look into your pending redemption.
Kind regards,
Bankrolla Support Team
HS
Hagan S.
DOES NOT PAY OUT!!!
DOES NOT PAY OUT!!!! This is the second review I have left. After writing the first, I got a reply saying I could reach out to customer service for details on when I could expect payment. I reached out and was still not given a clear answer. They told me for the THIRD time my redemption was marked as high priority... I still haven't been paid.
Response from BankrollaApr 18, 2026
Hi Hagan,
This is the Bankrolla Support Team. We are truly sorry that your previous review did not lead to the clear answer you were hoping for, and we completely understand how disheartening repeated "high priority" updates feel when nothing visibly changes.
Our standard redemption processing window is 24–48 hours, though verification and compliance reviews can extend this timeframe, as outlined in our Terms & Conditions at bankrolla.com. Your case clearly deserves more than a generic status update.
Please email [email protected] referencing this review, and a senior team member will personally follow up and provide specific next steps.
Kind regards,
Bankrolla Support Team
JO
Jo
I redeemed on the 15th here it is the…
I redeemed on the 15th here it is the 31st been told I was in the final stage last week and still no progress if you want a good experience go to crown coins or spin blitz run away from this site
Response from BankrollaApr 18, 2026
Hi Jo,
This is the Bankrolla Support Team. We are truly sorry to hear that your redemption submitted on the 15th is still pending, and we completely understand how frustrating it is to be told you are in the "final stage" without seeing movement.
Our standard processing window is 24–48 hours, though verification reviews and compliance checks can extend this, as outlined in our Terms & Conditions at bankrolla.com. We want to give you a clear update rather than another generic one.
Please email us at [email protected] with your account details, and our team will personally look into your pending redemption.
Kind regards,
Bankrolla Support Team
AL
Allison
SHADY AF🤬
I won $300 on St Patty's Day of this year March 17th 2026. Here it is March 31st going on 10 days.... 10 business days I might add and I still do not have that money. I am very displeased with this casino I will never ever play this casino again. There are reviews on here where people have won money. One certain lady stood out to me I could not believe it She won in February of 2026 and she is still waiting to get paid out by this shady ass casino. I'm just going to call my lawyer🤷 And I'm also contacting the better Business bureau
Response from BankrollaApr 18, 2026
Hi Allison,
This is the Bankrolla Support Team. We are truly sorry to hear that your $300 redemption from March 17 is still pending, and we completely understand how disappointing this feels — especially with the length of time that has passed.
Our standard redemption window is 24–48 hours, though verification and compliance reviews may occasionally extend this, as outlined in our Terms & Conditions at bankrolla.com. We want to give your case the personal attention it deserves.
Please email [email protected] with your account details, and a senior team member will personally look into your redemption and provide a clear update.
Kind regards,
Bankrolla Support Team
SH
Sheryl H.
Submitted my redemption on 325...
UPDATE: redemption received: be prepared to wait
Submitted my redemption on 325.... It's now 3/30 and every time I reach out to the help or the support department they tell me sorry we're just busy but I promise you were getting it done as fast as possible and I don't believe that but I still don't understand why most of the review sites for casinos say it takes about 2 days for you to get your redemption when it's been well over 5 and I haven't even gotten an email from them letting me know that they got my redemption so I'm still waiting. And support doesn't seem to care so this is my review
Response from BankrollaApr 18, 2026
Hi Sheryl,
This is the Bankrolla Support Team. We are glad to hear that your redemption was ultimately received, and we sincerely thank you for taking the time to update your review.
We apologize for the wait and for the lack of timely communication you experienced — we fully understand how frustrating it is when "we're working on it" is the only answer received. Our standard redemption window is 24–48 hours, though verification and compliance reviews can extend this, as outlined in our Terms & Conditions at bankrolla.com.
Your feedback about support communication has been heard. If you would like to discuss your experience further, please email us at [email protected].
Kind regards,
Bankrolla Support Team
JG
James G.
It started out as a very good…
It started out as a very good relationship and ended up as a very bad divorce. With no explanation of what went wrong at least that I can understand since I don’t speak lawyer speak. At first, I had a hard time going to verification. They kept on wanting Different pictures, I would then send them and they would deny it without any explanation of what I can improve on.
But the big break up on this one happened on this past Thursday, March 26. Let me just say that I have payed and payed well over a $100. The night before I had a had a redemption that was in process. I canceled the redemption because I was winning more sweepstakes coins to add on. So just like the redemption process says you can cancel the redemption and then resubmit it. That’s what I did and on Thursday the 26th. I got an email stating that they canceled the redemption and that also my account was suspended. I have sent multiple emails stating that I have no idea what happened and to get a better explanation of what I can do going forward. They pretty much said that they are canceling everything that I am can no longer play the game as my account has been frozen and I’m unable to get on. Below is what was sent to me and if this can help anybody go on forwards, please stay away.
Our Compliance team has completed a thorough review of your account, including account activity, gameplay, purchase history, and your redemption request.
Following this review, we determined that your activity falls under promotion abuse as outlined in Clause 9(a) of our Terms of Service.
As stated in Clause 9(a):
“If we reasonably determine that you are violating these Terms, the Sweeps Rules, or other applicable terms, or abusing a promotion to gain an unfair advantage, we may withhold, deny, or cancel any associated Sweeps Coins, Winnings, bonus, or benefit at our discretion.”
Based on these findings, adjustments were applied to your account.
As a result:
• Your pending redemption has been cancelled
• Access to Promotional Mode has been restricted
Please note that your purchased Gold Coins remain fully available on your account.
Your account continues to have full access to Tournament Mode, where no non-compliant behavior has been observed.
So I hope that my redemption loss of $300 will help others to stay away.
Response from BankrollaApr 18, 2026
Hi James,
This is the Bankrolla Support Team. We are sincerely sorry for the difficult experience you have described, and we completely understand how distressing it is to receive an account decision without clarity that feels plain and accessible.
Account reviews of this nature are carried out by our compliance team strictly in accordance with the Terms of Service at bankrolla.com, including the clause referenced in your communication. While these decisions are final once reviewed, we are happy to walk you through what the outcome means for your account.
Please email us at [email protected], and a compliance team member will personally explain the next steps.
Kind regards,
Bankrolla Support Team
JA
Jason
They won’t cancel account
They won’t cancel account, just keep begging you to stay. Terrible site, avoid … update, they still lie and beg
Response from BankrollaApr 18, 2026
Hi Jason,
This is the Bankrolla Support Team. We are genuinely sorry to hear about your experience, and we completely understand how frustrating it is to feel that a closure request is not being processed promptly.
Permanent account closure and self-exclusion are part of our responsible play framework and are handled in accordance with our Terms & Conditions at bankrolla.com. Your request should always be respected without additional retention attempts.
Please email [email protected] referencing this review, and our responsible gaming team will personally close your account and confirm completion directly.
Kind regards,
Bankrolla Support Team
BU
Buddy
I tried them out lost money finally won…
I tried them out lost money finally won did a redemption and they never approved it kept giving me problems they are a scam they need too be closed ..0
Response from BankrollaApr 18, 2026
Hi Buddy,
This is the Bankrolla Support Team. We are sincerely sorry for the frustrating experience you have described, and we completely understand your disappointment with how your redemption has been handled.
Every redemption is reviewed in accordance with our Terms & Conditions at bankrolla.com, and no legitimate request should go unresolved. We want the chance to look into what happened with your case directly.
Please email [email protected] referencing this review, and a senior team member will personally review your account.
Kind regards,
Bankrolla Support Team
