BankrollaReviews of bankrolla.com

Been waiting over a month for my redeem. They sent an email that tournament participants get faster redeems, so I played in a tournament for that weekend and nothing changed. False advertising. Support keeps saying the same answers that are unhelpful.

I've probably sent over 10 emails, but still no helpful response or escalation to my redemption. I submitted it on March 1st, and I haven't even gotten an emailed response to fix my concern. This is ridiculous. I actually used to vouch for this site, but they left me no choice but to leave this review. DON'T SIGN UP! UPDATE: they have rejected my account and redemption from 3/1 and not allowed me to use SC so i was robbed for $535. I did nothing but play their games and even lost money but they dont care. Im taking legal action now.

I won and they closed my account. I've requested a refund with no response. I do not recommend this casino. Much better ones out there. Try Zula or Spinpals.

This has been an absolute disaster they don’t pay out been getting the same old excuses from them and it’s been well over a week now. No other legit online casino holds funds for this long and keeps on rejecting due to “glitches” “High volume “ etc. “VIP MANAGERS” aren’t really managers they can’t do anything for you no one can . Stay away from this sight .Will update if I get paid somehow have about 40+ emails with them .

I just recently learned about Babkrolla. Signed up, and didn’t use it often but one day won about $100. Not much but something. I thought cool. So I go to redeem it and all the problems began. My whole name was in the C first name section. I couldn’t change that, I had to contact support. So I did. I was trying to verify my account. I emailed them my license and a selfie with the license. There site says it can take up to 24hours to verify. It took over 24 hours. I contacted their support chat twice to which the agents weren’t rude but very short and not helpful at all. They just kept telling me to wait for an update email. An email I never did receive. Despite that I still got on my account and checked the verification of my identity. Some time later I had seen it finally got verified. I thought well good now I can redeem this $100. I start the process. Only to wake up today with an email stating I have multiple accounts and my account has been deactivated. I attempted to talk with them adult this issue because I don’t have two accounts to which I got a response saying the decision is final and not up for further review. Then a following email stating that my redemption didn’t go through not to worry though I can go back into my account and request the redemption again. Obviously, I can’t do that with a deactivated account. I had a feeling this site was a scam. It absolutely is. I had more trouble from this site than I’ve had out of every other site I play on combined. This site isn’t worth your time and effort. Try FortuneWheelz, RealPrize, High 5 Casino, CrownCoins, Sportzino, YayCasino…any other social casino and you will have a better experience. I’ve won hundreds off the first three I mentioned and have never had ANY major issues. Easy verification, easy redemption, great support team. Not at BankRolla. The site itself should be shut down. They are just collecting people’s personal information and private data.

This is about my 5th REVIEW... I won on 2/14/26 and today is 4/8/26 and I am still waiting on my final withdrawal which was initially initiated on 3/10/26. They have denied this redemption 5 times, first 2 they claim were glitches... the 3rd one they wanted verification (mind you this was my 5th redemption because of their redemption limits) and now they are verifying me... Each redemption 1-4 took a little longer than the one before it.. but this 5th and FINAL redemption is beyond ridiculous. Like I said I initiated it on 3/10 denied 4 times and after a successful verification I waited 27 days for them to deny it again for now a w-9 form. I submitted the w-9 four times before they accepted it... it is a pre printed form that I typed but it was blurry and then it was altered and now they have accepted it and I am still waiting on my redemption again... The customer service reps are robots....they have the same generic answers. Mia- the VIP rep told me to play more because customers that are more active on the site get top priority to redemptions... so this tells me they do not pay in order they receive them. If I had to guess from all the negative reviews they don't have enough funds to pay.... that is the real delay. I will not cancel and play my redemption because let's be honest we play to win and who needs this hassle.... They Bank on people giving up and playing their redemptions. When they respond to your review and they say to contact them and they will get it processed that is a lie... nobody you can reach can do anything even after they tell you to reach out. It is the same old song and dance, a high volume of redemptions... they will flag your account, just wait a bit longer... well how long is too long??? From winning to today is over 50 days.... from first redemption to today is 29 days... I am leaving this review in hopes it saves someone the hassle and to warn people this site sucks there are a lot of sites you don't need this one... I am contacting the attorney generals office, The PA gaming commission and the Better Business in hopes they shut them down. I am also contact my bank to dispute the charges for this site.

Constant redemption lag. First time I redeemed it took almost a month even after several live chat contacts. I attempted to redeem another $100 and again wast taking forever even after contacting support multiple times. I have also emailed support twice requesting to speak to management with no response until the 2nd attempt which still wasn't helpful. I then won another $100 so canceled last redemption to combine and redeem $201 to empty my account and close it and still as of today has been 10 days. I have 48 other platforms I play on and none of them have taken over a week to get my redemption.I think bankrolla really needs to clean up processing department at the minimum. I dont think I will ever play on this platform again.

Scam. I work for a company that promotes traffic to social casinos, a well known company at that. This site will never make our last. RNG is non-existent. They are a scam. Do not play here. Do not deposit money here. I promise you they do not use RNG. They manipulate games. Again, this is a scam site trying to steal your money. Their positive reviews are fake.