they have made it very difficult to Redeem my winnings
I have done everything they require and sent all the documents/pictures
still my transaction is rejected
Response from BankrollaMay 15, 2026
Hi Brooks,
Thank you for reaching out, and we're sorry to hear about the difficulties you've been experiencing with your redemption.
We understand how frustrating it can be to submit all required documents and still encounter a rejected transaction. In some cases, document rejections occur due to formatting, image quality, or specific requirements that may not have been clearly communicated, and we sincerely apologize if that has contributed to the confusion.
We would very much like to help resolve this for you as quickly as possible. Please contact our support team directly so we can take a closer look at your account, review what's needed, and work to get this sorted out promptly.
Thank you for your patience, and we are committed to making this right.
Best regards,
Bankrolla Team
JS
James S.
Impossible to redeem
Had no issues with site until recent change regarding redemtions. Now this site is not worth wasting your time. You need to win like $300 to be able to redem $100. I won a combined total of over $500 and was only able to redem $135. Just seems like a complete was of time and money.
Response from BankrollaMay 15, 2026
Hi James,
Thank you for sharing your experience, and we're sorry to hear about the frustration you've encountered.
Redemption eligibility and limits are outlined in our platform's terms and conditions, and we understand that changes to these policies can feel unexpected, especially when your experience has been positive up to that point. We genuinely appreciate your loyalty and the time you've invested in the platform.
We'd encourage you to reach out to our support team directly so we can review your specific account situation and clarify what options may be available to you. We value your experience and want to make sure your concerns are fully heard.
Best regards,
Bankrolla Team
AN
Andrew
Be advised
Be advised ! This platform is as shady as they come. They only pay you a portion of how much you deposit. You will lose everytime. I deposited 300 and won 600. When I went to redeem, only 230 was available period. I even played it through 5x and thats it. Your not getting the rest. Customer service is trash and there ready to rolla your bank right out from underneath you.
Response from BankrollaMay 15, 2026
Hi Andrew,
Thank you for your feedback, and we understand your frustration.
We want to clarify that redemption amounts are determined by our platform's terms and conditions, which include promotional play-through requirements. The available redemption balance on any account reflects what has been earned in accordance with those terms. We do not withhold funds arbitrarily.
We are sorry to hear that your experience with our customer service team did not meet your expectations — that is something we take seriously and continue to work on improving.
If you have outstanding concerns about your account, we genuinely encourage you to reach out to our support team so we can review the details and address your situation properly.
Best regards,
Bankrolla Team
CA
Cathy
DO NOT play on this platform!!
DO NOT play on this platform!!!
Update 5-18-2026
Bankrollas "team" responded to our review and suggested we reach out to "support" to request a formal review regarding the ridiculous second account accusation. This was already requested on 5-1-2026 along with proof/info about said second account when "Chloe" said "your account has been closed, you're not getting your winnings and Bankrollas decision is final. We were unable to include a screenshot of this correspondence but have the chat log along with the daily requests for redemption updates and Bankrollas admission of amount of winnings owed. We also have chat logs of Bankrolla suggesting to play more to expedite the redemption after waiting 3 weeks! The suggestion to reach out to "support" to "formally review" this situation is ridiculous. The only resolution is to pay out winnings. It's very simple. We stand by our suggestion of shutting this platform down and will not be wasting time going in ENDLESS circles with support again.
4/2/2026
DO NOT PLAY ON THIS PLATFORM!
My friend, a disabled US Veteran unfortunately got involved with them and what a TERRIBLE SHAME it has been! We have spent the last 6 plus weeks trying to gets his redemption! Easily 100 plus hours and the most ridiculous customer service, delay tactics and excuses we have ever seen! Starting with 3 weeks of document battles (all submitted the exact same way to LEGITIMATE sites who accept and pay - but not good enough for BANKROLLA), finally got them to start processing redemption and another 3 weeks more excuses. We checked with them multiple times a day. PHILL, CHLOE, DAVID, MIKE and "THE TEAM" were always reassuring with their scripted, bot-like responses but really were not working to help us. Finally, they said there is no redemption because he had two accounts which is not the case. He transparently changed his email with "Phill" early on in this insanely frustrating and time consuming process. They used that to say he had two accounts. When asked for proof of the 2 "verified" accounts they said their decision is final! The sad irony is that it took what sermed like 2 years to verify his one account. Verifying 2 accounts isn't possible! This company needs to be SHUTDOWN! Sadly, we can only imagine the many trusting seniors and people on fixed incomes they are scamming daily. Those that don't have advocates or the tech savvy to try to get them to do the right thing. BANKROLLA please DO NOT respond with some sad and offensive scripted response about "looking into this" or "forwarding this info to the right team" or my favorite ..... "we are sorry for your experience"! Yeah, you are all sorry alright and for the couple of humans working there ....Karma is a B*tc*! Dear ATTORNEYS (class action or otherwise), these people need to be shut down. We have all emails, chats and screenshots showing their continued fraud and scam tactics and would be glad to help remove these bottom dwellers! Please respond in comments so we can connect. We are in Florida (allegedly like bankrolla although they could never provida a "physical, business" address).
Response from BankrollaMay 15, 2026
Hi Cathy,
Thank you for taking the time to write this review. We read it in full and we want to respond with the seriousness it deserves.
We are genuinely sorry for the experience described here. A six-week process with no resolution, confusing document requirements, and ultimately a denial based on an account duplication claim — we understand why this has caused such deep frustration, and we do not take that lightly.
Regarding the two-account concern: we understand this is being disputed, and we want to assure you that account reviews of this nature can be formally escalated. If you have documentation showing this was a single account with an email update that was made transparently, we strongly encourage you to contact our support team and request a formal review of the decision.
We are committed to fair treatment for every player, and we want to ensure this case receives the proper attention it deserves. We are sorry it has come to this.
Best regards,
Bankrolla Team
DV
DvB
They Will not close your account
They Will not close your account. I would know I’ve been trying for weeks.. they make you take a 24 hour break then a 14 day break then it all starts back over.. all I do is talk in circles with support.. it is absurd I’m basically begging them to close my account and they ask over and over is this your final decision and then BAM back to a break link for various times.. literally the worst customer support I’ve ever experienced… CLOSE MY ACCOUNT!
Response from BankrollaMay 11, 2026
Hello DvB,
We’re sorry to hear about your frustration and understand your concerns regarding the account restriction process.
Please note that your account is currently placed on pause under our Responsible Gaming procedures. In accordance with our Responsible Gaming and Sweep Rules policies, cooling-off and self-exclusion requests must follow specific mandatory steps and timeframes designed to protect players and promote responsible gameplay.
You can review our Responsible Gaming Policy here:
https://bankrolla.com/static/responsible-gaming-policy
If you still wish to proceed after the current restriction period ends, our support team will continue assisting you in accordance with the applicable policies and procedures.
Best regards,
Bankrolla Team
RM
Rosario M.
It's funny I won money for the first…
It's funny I won money for the first time on this site. All of a sudden I was blocked from my account and was told I had multiple accounts which thas completely untrue. Than my winnings got rejected. Seriously this site is a scam.. if I could id put zero stars
JY
jebadiah Y.
DO NOT DEPOSIT
5/6/26 Update: now 10 days without payment. Will update accordingly.
Do Not deposit onto this platform. They pay the first redemption so that you think it's legit then just keep telling you it's coming. I have two diff pending redemptions for 2000 and have deposited way more than that. They have been pending for 8 days and every day they tell me it's in the final stage, with the payments team. The support is AI and a joke. The site is owned by Epic Play Holdings Inc 1287 E Newport Center Dr., Deerfield Beach, FL 33442 Fl, registered agent Nikolay Kot. I currently have requested formal investigation by Broward Co. Consumer protection, FTC, and notified the FBI's IC3 Florida division. Due to the amounts deposited my requests are prioritized however I highly recommend you all do the same to show the pattern of abuse they operate with.
Response from BankrollaMay 8, 2026
Hello Jebadiah,
We understand how frustrating redemption delays can be, especially when waiting for larger requests, and we appreciate you taking the time to share your experience.
At Bankrolla, all redemption requests are subject to standard review and verification procedures in accordance with our Sweeps Rules, Terms & Conditions, and compliance obligations. Processing times may vary depending on account activity, verification status, payment provider response times, or additional review requirements.
We would also like to clarify that Bankrolla does process valid redemptions for eligible players, and redemption reviews are not handled differently based on whether it is a first or subsequent request.
We are sorry to hear that you felt unsupported during this process. While we do use automated tools to help manage support volume efficiently, our payments and compliance reviews are handled by real teams working to ensure account and transaction security.
We take all customer concerns seriously and fully cooperate with any appropriate regulatory or consumer inquiries. If your redemption is still pending, we encourage you to continue working directly with our support team so the relevant department can provide updates specific to your account review.
We appreciate your patience and feedback as we continue improving both our payment operations and customer support experience.
Kind Regards,
Bankrolla Team
BB
Bobby B.
It is a scam!
It is a scam! They will not pay out! Lie after lie hoping you will cancel your withdrawal! Again will not pay out!
