You can never talk to anybody higher up. And they never give you strange answers about your redemption, they just keep giving you a basic general answer
RA
Ray
Still Pending
I like this casino because they have some games that I have not seen any other online casinos. I won pretty much the first time I went to this casino, and I hit the jackpot under $100. I was pretty amazed with the amount I was racking up. But they only will allow $1000 per transaction and it’s took up to 10 days two or three times, and seven days another time. The customer service was always very nice. They did a good job on speaking with me. I just think if you’re going to have a casino, you should be able to pay it out all at once in a very reasonable amount of time. And I’m still waiting to get all of my money out. Although I would go back there because there’s a few games on there, I cannot find anywhere else.
Response from BankrollaMay 15, 2026
Hi Ray,
Thank you so much for the thoughtful and balanced review — it genuinely means a lot to us!
We're thrilled to hear about your win and that you enjoy the unique games we offer. We also appreciate your kind words about our customer service team.
Regarding the redemption process: transaction limits and processing timelines are in place as part of our standard compliance and security procedures, and we completely understand how waiting can feel frustrating, especially when you've had a great win. We assure you that all pending redemptions are processed in the order they're received.
If you'd like a specific update on your remaining balance, please don't hesitate to reach out to our support team — we're happy to assist and provide clarity on your timeline.
Thank you for your patience, and we look forward to welcoming you back for more of those unique games!
Best regards,
Bankrolla Team
ME
mellowyelloe
Only rating 2 stars for my initial…
Only rating 2 stars for my initial experience, because it was great. Started off with great deals on coins. I spent several thousand on purchases verified and redeemed without issues. Now for the bad. The great deals are now gone, which is understandable theres no way that they could stay in business giving 40% free coins. Towards the end of February-begining of March, I'm still waiting on a redemption. They rejected it the first time, with a "technical issue" excuse. Then, I resubmited the redemption and after a week or two I had an extremely misleading popup that I clicked on causing my redemption to be canceled. On March 21st I resubmited again. Still haven't received. I received a message from a "via manager" saying it was in process and gave me a bonus. I've since did a live chat and messaged support, both with a "it's being processed" excuse. They aren't processing it, they're hoping I'll forget about the $1800 they owe.
I was making weekly purchases after I'd get my redemption, because to took about a week. But you can only redeem $1k at a time so it seemed pointless to have much more than $1k racked up.
Don't spend any money here unless you only plan on coming out negative. They dug themselves into a hole with "too good to be true" promotions and now they're ruining all the average things they had going for them.
UPDATE: They processed the first $1k. Now we'll see about the remaining $855. I'll update again later.
Update 2: they processed my last redemption pretty quick, and replied to this review the same day. I feel 3 stars is now justified. Now that that is all done, if I make any more redemptions we'll see how it goes.
Response from BankrollaMay 8, 2026
Hi Mellow Yelloe,
Thank you for taking the time to share such detailed feedback about your experience with Bankrolla. We appreciate you acknowledging the positive parts of your early experience with the platform, and we also fully understand your frustration regarding the redemption delays and communication concerns you described.
Redemption requests at Bankrolla are subject to review and processing procedures in accordance with our Sweeps Rules, Terms & Conditions, payment provider requirements, and account security measures. In some cases, technical interruptions, verification reviews, or processing queue delays may impact timelines longer than expected.
We also understand how frustrating it can be when a canceled redemption or unclear platform notification creates confusion during the process. Feedback regarding user experience, communication clarity, and support interactions is extremely valuable to us and is continuously reviewed internally.
We would like to respectfully clarify that promotional offers and coin packages may change over time based on platform campaigns, availability, and operational considerations. These changes are separate from redemption review procedures.
We are glad to see that your first redemption request has now been processed, and we appreciate your patience throughout the review period. If there are remaining pending requests on your account, our support and payments teams will continue handling them according to the applicable review procedures.
Thank you again for your feedback, as it helps us improve both the player experience and our communication processes moving forward.
Kind Regards,
Bankrolla Team
JB
JK B.
Redemptions take forever and they will…
UPDATE: Finally received my redemptions after one month so I updated to 3 stars. I do not know what has been going on lately, but not going to play as much on here as I used to until they get back to 48 hours redemptions. Even 1 week is reasonable.
Redemptions take forever and they will cancel your redemption and tell you that it is a technical glitch and make you start all over and wait. They only let you withdraw $1000 at a time and then you have to wait about a month for that. They give you generic responses and excuses. It took one month for them to process my first $1000 redemption and now I’m waiting on the second one going on week three.
Response from BankrollaApr 18, 2026
Hi JK,
This is the Bankrolla Support Team. We are truly sorry to read about the repeated delays and the cancellation you experienced on your first redemption, and we fully understand how frustrating it is to see a second request now stretching into its third week.
Our standard processing window is 24–48 hours, though verification reviews, redemption limits, and occasional technical issues can extend this timeframe. All redemption rules are outlined in our Terms & Conditions at bankrolla.com, and please be assured every pending request is being worked through as quickly as possible.
Please contact us at [email protected] with your account details so our team can personally look into your pending redemption.
Kind regards,
Bankrolla Support Team
JB
James B.
Ok after exactly 1 month I finally got…
Ok after exactly 1 month I finally got my redemption so I came back like I said I would and improve my rating for this site. I think if you guys were more honest about the longer wait times instead of promising 24 to 48 hrs people might not give this site bad reviews. Thank you for my 1k
Response from BankrollaApr 18, 2026
Hi James,
Thank you so much for coming back to update your review and for receiving your $1,000 redemption. We really appreciate the feedback on being more transparent about processing times — it is a fair point, and your note has been shared with our team.
Thank you for sticking with us, and we hope your next experience is smoother.
Kind regards,
Bankrolla Team
SG
Shawn G.
Rugpull Happening?!!
(3/25 Update below)
Apparently NO ONE has been paid in over a month!! Every time I reach out they just have this generic AI response saying that they’re working on it. My $244 redemption has been pending since March 17, but that is far from their 24 hour payment PROMISE! Will they pay anyone or is this a rug pull?!?! I will update my review as soon as I hear anything. (3/25)
UPDATE (3/25): Just got paid!! After posting this review I got paid an hour later. I guess they do actually care about their reputation after all. The only advice I have for anyone waiting on a redemption for a long time is to keep reaching out and posting reviews if they don’t respond.
Response from BankrollaMar 27, 2026
Dear Shawn,
Thank you for updating your review — we are very glad to hear that your redemption was successfully processed and that you received your payment!
We apologise for the delay you experienced. As outlined in our Sweeps Rules (Section 5c), we endeavour to process all eligible redemption requests within ten (10) business days, and while we always aim to meet this, occasional delays can occur due to volume or verification requirements. We regret that your experience fell short of the standard we strive for.
We appreciate your patience throughout the process, and your feedback is valuable in helping us continue to improve. We hope that this resolution gives you greater confidence in the platform going forward, and we look forward to your continued enjoyment.
Warm regards,
Bankrolla Team
SA
Sara
Will I get Paid???
I really love the layout and purchase options. BUT I won and processed a redemption on FEBRUARY 24th! And I still have not received it! I’m not comfortable putting anymore money into the game until I know I’ll be paid out. At the 2 weeks mark I got a “unexpected error” that canceled my redemption! It’s still pending as of right now. I reached out to customer support every week and I get the same answer every time has anybody actually gotten paid out on this app?
Response from BankrollaMar 23, 2026
Hello Sara,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this situation has caused.
We completely understand your concern — waiting this long for a redemption, especially after receiving an error and repeated support responses without resolution, is not acceptable. You deserve a clear answer and a solution.
We'd like to look into this personally and make sure it gets resolved as quickly as possible. Please reach out to us directly with your account details so we can investigate your pending redemption right away.
We truly appreciate your patience and want to make this right for you.
With sincere apologies,
Bankrolla Team
AM
Amanda
Redemption time is the worst of any platform so far still waiting.
I have done a redemption for $100 but it has not been about 2 weeks and still no nothing. I have never had a platform yet to take this long and I have played on many.
Response from BankrollaMar 23, 2026
Hi Amanda, thank you for your feedback and we apologize for the extended wait on your $100 redemption. A two-week wait is not what we aim to deliver and we understand your frustration. Please contact our support team directly and reference this review so we can personally look into the status of your redemption and expedite it for you. We appreciate your patience and are committed to resolving this promptly.
