Nathan
The redemption speed is ridiculous
The redemption speed is ridiculous. I’ll cash out one time it’ll take a day if that the next time I’m over a week. Then I used instant withdrawal a couple times. Niw I cashed out 320 the instant redemption option is gone and I’ve been waiting 6 days for that. The redemption speeds are way too inconsistent. They tell you that they are delays because they are backed up but I find it hard to believe there backed up a week worth of redemptions. It’s pretty ridiculous when you know they are lying saying the same automated responses. Out payment tean is working hard to get your redemption processed every time.. team? Sounds like they got one person working on it not a team because it’s 2026 and it’s unheard of to take this long. I think they’ve put me to the top of the queue 4-5 times already. One person even said it’s processing right now and to watch my account because it will be in there any minute.. 48 hours later?? Guess.. nothing. When you climb the vip ladder shouldn’t it take less time not make you wait longer? Sounds backwards to me and they have lost a fine customer because of the games
Response from BankrollaSep 23, 2026
Hello, Thank you for sharing your feedback. We’re sorry to hear that the inconsistent redemption times and repeated updates have been frustrating, especially after experiencing faster redemptions previously. We understand how important clear and consistent processing is and appreciate you taking the time to explain your experience. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can review the matter further. Best regards, Bankrolla Team