Kizzie C.
This was a site that I played awhile…
This was a site that I played awhile back and I did win with them and got my redemption with no problem but then they started taking everything I put into it no bonus or nothing at all just taking everything so I gave them a break so I came back to the game deposit $15 turned it into $150 redeemed I guess they don’t like that and don’t wanna pay now wants me to verify all over again did that part then they want my to upload my card I did that but they want you to upload every card you every used and I use Apple Pay most of the time because it’s convenient you don’t get a card so I can’t upload so there it goes either the money just sits or you play it which you’re being forced to play it because you’ll never get it anyway so I hope no one plays on this site unless you’re using only your debit card that you can verify they like taking your money but when you try to get some of yours back they take you Thur so much so you want be able to redeem it’s just crazy to me I did all this before and redeemed several times at that now this crap highly upset of they do this over something so small I would hate to win something bigger this isn’t a real casino because they don’t do all that and customer support isn’t a help
Response from BankrollaOct 21, 2026
Hello Kizzie, Thank you for sharing your experience and for returning to Bankrolla. We’re sorry to hear how frustrating and confusing this has felt, especially after your previous redemptions went smoothly. We understand that you’d like clearer guidance on the verification process. Our team is available to review your questions and explain the next steps. For privacy and security reasons, we can’t discuss account-specific details publicly. Please contact [email protected] and mention your Trustpilot review so our team can assist you further. Best regards, Bankrolla Team




