BankrollaReviews of bankrolla.com

Response from BankrollaMay 22, 2026

Hi Erin, Thank you for taking the time to share your experience, and we're truly sorry to hear that your account closure request has not been handled as it should have been. We want to be clear: every player's decision to step back from our platform must be respected, and we do offer self-exclusion options — including permanent account closure — which should be processed promptly upon request. We sincerely apologize that this was not your experience. Please reach out to our support team directly at [email protected] so we can ensure your account is closed right away. Your wellbeing matters to us, and we will make this right. Best regards, Bankrolla Team

Response from BankrollaMay 22, 2026

Hi, Thank you for taking the time to update your review, and we're truly sorry to hear about the game crash and the lack of a clear resolution so far. We completely understand how frustrating it is to have a technical issue go unresolved for an extended period, especially with potential winnings involved. Game-related technical issues are always escalated to our provider team, and we sincerely apologize that the communication on our end hasn't been clear enough during this process. We'd really like to look into this further for you. Please reach out to our support team directly so we can follow up on the status and ensure you receive a proper update. Best regards, Bankrolla Team

Response from BankrollaMay 22, 2026

Hi Martha, Thank you for sharing your feedback, and we sincerely apologize for the delay in receiving your redemption. We completely understand how frustrating a 10-day wait can be, and that is not the standard experience we aim to provide. Redemption processing typically takes a few business days, but we acknowledge this fell well outside of that range. We're also sorry to hear that customer service wasn't as helpful as it should have been during this time. We'd genuinely like to look into what happened and ensure a better experience for you going forward. Please reach out to us at [email protected] and we'll make it a priority. Best regards, Bankrolla Team

Response from BankrollaMay 22, 2026

Hi Jeremiah, Thank you for bringing this to our attention, and we sincerely apologize for the distress this situation has caused you. We take self-exclusion and account closure requests extremely seriously. Every player has the right to close their account, and this should have been actioned promptly upon your first request. We are truly sorry that it took multiple attempts and that you are still waiting for resolution. Please contact us directly at [email protected] referencing this review, and we will ensure your account is closed immediately with the utmost priority. Best regards, Bankrolla Team

Response from BankrollaMay 15, 2026

Hi Al, Thank you for taking the time to share your experience. We completely understand how frustrating delays can be, especially when you've already gone through the verification process successfully before. We want to be transparent: our team never intentionally delays redemptions. Document reviews and verification checks are part of our standard security and compliance process, and in some cases, additional review cycles are required to ensure everything meets our guidelines. We sincerely apologize that this process has taken longer than expected for you. We'd genuinely like to look into this and get it resolved as quickly as possible. Please reach out to our support team directly so we can prioritize your case and provide a clear update on the status of your redemption. Your experience matters to us, and we're committed to making this right. Best regards, Bankrolla Team