BankrollaReviews of bankrolla.com

I highly recommend staying away from this platform if you ever want to close your account. When you message support to close your account, they just throw money at you to stay. Their responsible gaming section/terms and conditions state you can request termination at any time, yet support will tell you that you have to use a exclusion link (which only goes to 14 days even though the website states it can be permanently). What they don't tell you is that if you wish to proceed with account closure, they can't do it while you're self excluded for those up to 14 days. I asked support about permanent exclusion and was told it isn't an option right now, despite the responsible gaming section stating it is. I've emailed support with over 15 emails requesting permanently account closure/exclusion and instead of honoring and respecting my request, I've received multiple emails asking me if I want to accept different offers. If you have any concerns about responsible gaming, they absolutely do not take you serious or honor your request to close your account. This is highly unethical and ridiculous. As I type this, I am still awaiting my account closure. ——- Editing to add that after going back and forth with support for over 2 days, I finally heard back from a competent VIP manager who closed my account and didn’t just try to throw another “gift” at me. It’s a shame that I had to resort to leaving a review about this experience to finally be heard by the company.

Don’t bother playing on this site as the RTP is horrible and their software is always experiencing issues, ironically these issues tend to happen when you’re doing good if you ask me it’s no coincidence that all of a sudden you experience a connectivity issue and then you’re basically just spinning hundreds of empty spins.

Slow redemption and no safe gaming tools

At first everything went great! Payouts were quick! Rewards were awesome but it changed so much. Payouts were taking days to weeks. Causing me to cancel and replay it. Of course that my fault but a redemption should not be taking days to weeks. Also whenever you try to close your account, they don’t let you. They keep saying 24hour cool down is required before closure but I’ve done it already in the past. Yet still they don’t want to close my account it’s ridiculous. Just stay away and take your business to some other platform like spree

I won like $1655 from this site-the redemption limit is $1000 at a time -it took approximately eight days for me to get the first thousand dollars and I have now been waiting for 20 MORE additional days to get my other $655 and I still don’t have it. They have given me the runaround, promising I was in the final stages of redemption and I will be getting my money very soon. then they turned around and rejected my redemption and requested a verification document from me AFTER I HAVE ALREADY BEEN VERIFIED & PAID ONCE -so after my redemption has set in pending status for 18 DAYS AND THEY HAVE TOLD ME I WAS IN THE FINAL STAGES OF PROCESSING AND I WILL BE GETTING MY MONEY ANYTIME now -they’ve switched it to rejected and I’ll have to go and submit a new redemption request once they finish reviewing my verification document. The new redemption Will probably take 10 more business days. I feel like they are just trying to run me in circles and not pay me!!!! Only online casino I have ever had any issue with - I don’t feel like this is a very trustworthy gaming site at all and I’m not sure I’m gonna get this money that I won and desperately need. I cannot even get any updates or info at all on my redemption other than it is “processing” and it’s now been almost a whole month, I have contacted them every day.

I'm changing my reviews cause I've been waiting for a redemption for almost a week and feel like I'm just getting the run around. Do not recommend if you are expecting a fast and easy redemption. Update: Almost 2 weeks and still haven't received my redemption.

Probably the most predatory sweeps/social casino. Rules for redeemable balances are absurd, the redemption limits are super low and absurd. All around, they made this site so you lose as much money as possible. On top of the limits, they will more than likely hold your redemptions hostage for an extended period of time if you win anything significant . If you are a higher roller, def stay away from this place. On top of that, they will not let you self exclude whatsoever. They will give you the ultimate runaround and not close or self exclude your account for you, even after asking respectfully over 10 times. I would stay away from this site, there are other ones out there that are way better and less predatory. As this one is probably the most predatory ive ever come across.

Put in 100 on 1 game not 1 win don’t play at this casino