BankrollaReviews of bankrolla.com

Fake site horrible customer service and didn’t get redemption

I'm writing another review just to show how this site is nothing but a scam. Do not send them your money! After weeks of emails back and forth where they made excuse after excuse wanting one verification after another when I had already sent in all they requested. They have now shut my account down saying that I have multiple accounts which is an absolute lie! They won't even discuss it with me because they are nothing but crooks stealing money and giving nothing in return. The FTC should shut them off down!

Absolutely shady. I have been waiting 18 days for a $200 redemption that kept getting rejected for technical issues and kept getting rewarded free spins each time. Now they say I violated ToS and had multiple accounts and have been blocked without payment. This is false and this casino is obviously crooked. STAY AWAY! They lead me on and on to just rob me. Worst online casino I have ever known.

Seriously!? I'm shocked that Bankrolla actually asked me to review them! I'm now going on 3 weeks of waiting for my first and only, ginormous $100 payout. Edited 6/27/26: It's a banner day! I actually received my payout! I'm sticking with advising avoidance of this casino because the stress is NOT worth it!! All I get when I ask about it are canned responses that use many words to say essentially nothing! This is the epitome of adding insult to injury! Whatever you do, DO NOT PLAY ON THIS SITE!!

I signed up for Bankrolla about a month ago, and I’ve been actively playing on sweepstakes casinos for over three years. At first, the site seems appealing. The RTP feels strong, and it’s definitely possible to hit decent wins. However, the real issue isn’t winning—it’s actually getting your money out. Bankrolla imposes strict redemption limits: a maximum of $1,000 per redemption and $5,000 per month. While that’s already restrictive, the bigger concern is how they handle payouts. My first redemption was processed the same day, and the second took about 24 hours, which builds a sense of trust early on. But once you start winning larger amounts, the process changes. After running my balance up to around $7,000–$8,000, I submitted a $1,000 redemption and suddenly faced delays of 5+ days. During that waiting period, the platform heavily pushes incentives like free spins and constantly displays “cancel redemption” pop-ups—often appearing directly over the spin button. It becomes very easy to accidentally cancel your withdrawal, which immediately restarts the waiting period. The overall experience feels designed to pressure players into canceling withdrawals or continuing to gamble with their balance rather than cashing out. In my case, I ended up playing back a significant portion of my winnings, including canceling a pending redemption. Afterward, I sent multiple emails requesting account closure due to the lack of player protection tools. Instead of honoring that request promptly, I was offered free spins and bonuses to keep playing. From my perspective, these practices feel unethical and predatory. Even if you win, the platform creates significant friction when it comes to withdrawing funds. I would strongly caution others before investing time or money into this site.

I used to be a big fan of this site. Lately they’ve gone downhill big time. They made changes to their play through requirements that I don’t like but the big problem is redemption wait times. I have currently been waiting over a month for a redemption! Ridiculous. They can take our money instantly but can’t redeem in a month?! And every time I contact customer support they give me the same vague responses about high volumes of redemption requests or changing the system or whatever else excuse they can make up. I honestly don’t think I’ll ever see my money and if you’re smart you’ll stay away. I live in Maine and the use of these sites is about to be banned at the end of the month and I think that they’re running the clock out so they don’t have to pay me. Pretty shady if you ask me.

took them 35 days to withdraw my funds , their support is just worthless and never have answers , dont go to this website , they are bunch of crooks , they randomly cancel redemptions and say due technical reasons they`ll do anything to delay your redemption .they`ll ask most ridiculous verification steps

Just like a bunch of people on here had me waiting 2.5 weeks I checked in everyday and they told me no worries be patient and then suddenly deny my redeem. Only explanation is "don't worry just try redeem again" . Absolutely dog 💩, worst social casino experience by far do not play! You are warned!!