BankrollaReviews of bankrolla.com

Redemptions are non existent. I've been waiting on a 1,000 redemption for a month now. My 1st attempt I was kicked out line because of a "technical error", then I was asked to cancel my 1nd request and resubmit because the changed payment companies, third I was denied with no explanation. I've spoken with Olivia, Phil and Mike many times. They all start off with polished chatbot like responses but if you get really mad they start responding with answers like "k" and "I don't know". All they do is talk in circles around you. No real answer. I contact them everyday and the same experience every time. When asked to be escalated to a supervisor or manager they so nothing. I wouldn't be surprised if all this is just a teenager in a basement messing with us. Avoid this place like the plague.

Well I redeem 250 on AuguBut ist 6th at 11:57 pm. Then i made a purchase for 39.99 at 12:45 am Aug. 7th They rejected they claim i canceled it! ( Lie) Because I contacted them asked how to redeem. I FO believe it was Phill that I was chatting with. Then I turned around at 2:39 am August 7th redeemed 200. Now they did pay that out. Then August 10th 11:45pm redeemed 100 reject i purchased 89.99 August 10th at 11:46 then 11:47 again redeem 100 rejected August 11th redeemed 700 at 8:15pm rejected went on to purchase on the 11th 49.99 at 8:17 pm & 10:04pm & 19:99 @ 11:24pm. Was rejected my fat finger hit wrong card #On August 12th purchased 39:99 @ 12:09am again my fat finger hit the wrong# was rejected & 2:54am that was good. Then on August 12th I redeemed 800.00 at 8:50am & guess what they sent a email to verify my cards. Which i was asked ti only show 1st 4 & last 4 numbers which I did. Shortly I received a email that the verification was good & it would be processed. Well here it is August the 16th and all i have been getting is the run around. That they are working on it. It is under review or that they are experiencing a high volume. This us everyday. 🤣

Horrible redeem time. I have been waiting for 2 weeks. I signed up with a promotional email I got and purchased a few packs, I ended up trying to cash out $400. It was rejected because I had to verify my cards. Once that was done, I submit another request. It has been 2 weeks, and now all they are saying is that it has been escalated to the department. I want my redeem. I will remove this or at least update it once I get my redeem.

Update I'm still waiting and it's been 17 days for my second time ive tried to redeem the same $120 I suggest not playing this casino it sucks it's been over a month and customer support they answer the same response every time and they don't resolve anything I highly discourage you to play this let's see how long it takes to get him easily $120 and I refuse to give it up, ots about time to getting in contact with Better Business Bureau because I feel like this is just a fake game

Wow, I’ve had a long career of social casinos and this one takes the cake for most strenuous verification process. Did the KYC verification, sent them all personal information needed (bank statement, ID, debit card) They have cancelled my redemption request at least 4 times over the last week saying “I’m not properly verified” they are asking for a bank statement that won’t exist till the end of the month. It’s torture trying to get a hold of someone on customer support that will give you answers that you actually need. Stay clear away if you are looking for a casino that will be an easy verification process and if you are actually looking to redeem. I’ll give an update as this situation progresses

Terrible casino. Unless you wanna wait 2+ weeks for your money then don’t play here. Been waiting 11 days for 1000$ redemption. Told them I was going to write a terrible review for every day my money wasn’t in my account starting today. They keep lying to me and making stuff up to stall it. Beware of this scamming casino!

I have submitted 2 separate winnings or redemption several different times and they will not give them to me. The 1st one i literally waited 21 business days before I gave up and cancelled it because they kept giving me the run around. I verified everything including my bank statement and they still never redeemed it. So I played again and again submitted my redemption now it’s been 7 business days and they still never claim fast pay out 24-48 hours . Not me. Im also a silver and I verified everything weeks ago so there is no excuse. When I contacted customer support they just apologized and stated it’s taking longer than normal. I cant get a solid answer or reason why my redemption is taking so long. It’s the absolute worse. I hate this asinine and don’t recommend it if you want to cash out within 48 hours or even 7 days. My email linked to my account is

Time to find out the source of this “sweep casino” and contact proper authorities. It’s been A MONTH! A MONTH GUYS! DO NOT PLAY HERE!!!! Edit: week 3. Still nothing How are previous reviews getting payouts within 2 days? I’ve been waiting since 07/30. Cmon, Bankrolla. Do better. Previous withdraws were so much faster. I play a lot. I’ve been verified twice. Waiting half a month for a redeem is absolutely crazy. Other sites are instant or much quicker. You’re about to lose a loyal player. EDIT: Still no payout. They mention to e-mail and contact live support. Don’t waste your time. Still same “generic” response. I’ll keep updating this daily as I wait Edit: Still no payout. Day 17