Bank of the WestReviews of bankofthewest.com

Worst bank to work with! DO NOT FINANCE WITH THEM! We paid off a loan held by Bank of the West for a boat purchased. Have been requesting paperwork for over 90 days to get the US Coast Guard documentation deleted from the vessel. Bank of the West has not complied with our request after weekly phone calls, emails and faxes. It should not take over 90 days to fill out 1 piece of paper! completely unacceptable banking practices.

Hey everybody - It's TRUE! They really are THAT BAD! So BAD that they need to change their name to "Bank of the WORST"! I needed a 0% APR balance transfer card to transfer just a thousand bucks to keep it from accruing interest on it's original card. My credit was solidly in the good rating with no flaws, and only 4% utilization rate, but I was carrying a few thousand in debt in a separate personal re - fi loan so I knew that I was on the line of "iffy" for getting accepted for a new card. Bank of the Worst sent me a pre - approved offer in the mail. To research, I saw that BOW had horrible reviews, but for my own reasons, I thought they were my only option, because they sought me out, and they would be best likely to approve me. I thought "I only need to do a bal xfer and pay it off in 3 months", how could they screw that up?" Surprise, Suprise, S.U.R.P.R.I.S.E!!! I applied using my computer on their website. Clicking enter to submit, I received a vague response telling me that my application is being submitted for further review and I would hear from them in 7 to 10 days, with a phone number to call them and check on my application status. This notice did not tell me if I was accepted or denied, nor is there any credit inquiry from them on my credit report, which is really unusual. A few days later, I started calling them. Not only is their customer service overseas in foreign countries, which creates language comprehension barriers, NONE of their agents could answer any of my questions or give me the slightest clue of the status of my application, or if I have been approved or not. After 2 weeks of 5 incompetent agents, I asked for my call to be transferred to U.S. customer service. This time, I got an American agent, also incompetent, who told me that she saw my FICO score listed and a credit limit, but no clue as to if I had been approved or when I would receive this "Notice" in the mail. I asked for a supervisor. The supervisor was one of these official, highly polished speakers as if he was a politician, (He probably was), but still he told me that he had no information for me except that they had no way of contacting the underwriters so, I just had to WAIT, with absolutely no clue as to if I had been approved or denied or when this "Notice" would come in the mail. So now I'm in a predicament with 35 days to figure out what to do with this thousand dollars of debt I need to transfer to avoid interest, as well, Im worrying if I am going to get an inquiry on my credit bureau report, which again shapes my decision of deciding to apply for a card elsewhere. I cannot tell you the frustration that I am feeling and how pissed off I am of the intense runaround that I've gotten from these jerks. This supervisor had the gaul to patronizingly tell me that he could understand my frustration, And boy, then I finally had had enough and he got his ass chewed from here to Kentucky!!! And I enjoyed each and every word of it!!! Avoid this so called "Bank" at any and all cost!!!

Worst bank I have ever worked with in the over 20 vehicles I have purchased. 7 weeks and still waiting for lien release paperwork. Costumer service can only read what's on screen when I have asked questions I was given the response that's what it says on my screen. Do not use this bank for any loan. They truly deserve a 0 star rating.

It shows money in my account I do purchase they say no money to cover then charge me a bunch of overdraft fees in the last 3 days over 260$ worth I call they don't care it's my bill money they r stealing

I had a car loan with them that we paid off in 2016 and was in good standing the entire time. Not even one late payment at all. Now, almost 7 years later, they reported that they charged off our balance. This is a lie and their customer service is horrible. I will never do business with them again.

Called customer service because my transfer feature was locked. Spent 45 min on hold and got disconnected. Spent another 30 min, they said they neef to transfer me to online technical supporr and I wax on hold for 75 minutes, i got my acct ok to transfer funds and i transfered 17k from my acct where I had over 18k. After 3 days, i see no transfer but one 35 fee overdraft charge. Called the bank and was told it was a bank error. My account was again locked from transfers. I was given the 35 fee back but charges another 35 fee for nobody knows what. Put on hold again for online support and after holding for 1 hour decided to close my acct for good. Being with them for over 10 years. I asked why I was charged again a $35 fee and no explanation. Be carefull and verify your acct. I bet you will see $35 fee that nobody can explain.

Bank of the West has been a frightening nightmare! The bank is beyond poorly managed, they steel $$ from your accounts regularly. I would steer away from Bank of the West if you value your money. They charge fees on our accounts without reason nor services we signed up for to line their pockets. They lost their rights to use Zelle due to their own fraudulent behaviors costing us, since we now cannot collect monthly revenue for our business via Zelle. They lie, cheat and should not be trusted. We recommend banking with the MOB before ever choosing to do business banking at Bank of the WILD West because, you will be sorry like we are for taking our business banking here. We have been through 10 hours over the past week trying to resolve our account issues to no avail. Even one of our local bank managers in Citrus Heights kindly spent two entire days trying to fix our frozen account issues with their backoffice online banking group that is very rude and obnoxiously unprofessional. She was told upper managment said we had better not count on transaction processing via Zelle any longer and go with their fee based ACH instead. They see any way to depart you from your business revenue deposits as a way to better their profits and are the least customer service oriented bank I have ever encountered, save one very frustrated branch manager we actually do trust because she is the anomaly in this horrible financial institution. In fact, I hope one day the managers running Bank of the West are institutionalized for their ripping us off with no remorse.

I just signed up for a new checking account on August 15th. The bank stated it would take 5-7 days to get my debit cards for my wife and me. After ten business days, I called to find out where my debit card was; customer service said it was never ordered and they would rush one out. I still never got it; been 15 days now. Customer service stated it would take another 7 - 10 business days.. which is unacceptable; now, I have to wire funds to my old account because I am traveling and have no access to funds. I will be closing my account, first interaction, just opened the account, and nothing but trouble.