Bank of the WestReviews of bankofthewest.com

After spending a good 2 hours opening an Any Deposit business checking account online and getting it connected to Quicken and other business accounts, I was locked out and the Bank informed me that they had closed my account. When I called customer service, they were both unhelpful and rude. No apologies - they simply said they had the right to close my account, even though nobody called and gave me a chance to answer questions, provide documentation, etc - the worst customer service I've ever experienced from any bank.

Run, run, run as fast as you can from this bank. We opened four personal and business accounts and every step of the process was horrible. Our opening deposits were held for 15 days, even though the deposits cleared our other account the night we made the deposits. They said they put a hold on the funds to see how we do business with the bank. We are beyond creditworthy. On the last day of the 15-day hold, we were told that if we could prove the funds had cleared the account the branch could remove the hold. During this time we deposited cash to these accounts so we could use them. We were then hit a cash deposit fee. We were not given counter checks and when we went to request them they charged our account. The customer service call center is the worst experience ever. It is clear this bank has no interest in building a personal bank relationship with its customers. They are most certainly concerned with how much in fees they can get from you. Everyone we encountered was useless in solving problems and no one had the power to actually solve any of the problems we encountered. The turnover at this bank is high which now makes a great deal of sense - the staff is poorly trained and directed to generate revenue. When we closed two of our accounts, we zeroed them out as directed and then were assessed a few cents service charge. We were told that we have to wait days for the accounts to close and in that time the bank tried to assess small fees so the accounts would be overdrawn and assessed overdraft fees. Two of the accounts are finally closed. The other two accounts are still open even though we went to the branch and were told they had been closed. HORRIBLE HORRIBLE HORRIBLE BANK - RUN RUN RUN - YOUR BUSINESS IS NOT VALUED AT THIS BANK!

My partner and I have dealt with this joke of a bank on 3 separate international trips. Each time, we call to advise Bank of the West that we are out of the country and to ensure our card can be used abroad. EACH AND EVERY TIME WE HAD TO SPEND HOURS ON THE PHONE BECAUSE OUR CARD WAS DECLINED. We have 100k plus with this bank and have decided to close our accounts because of this. Do not ever choose this bank is our recommendation. Bank of the West reviews are less than 1 star across nearly every review site which tells you everything!

Customer since 1989. They never notified me or got my permission. They route their Customer service calls to Guadamala. Disrespectful rude agents. Now they have access to all of my identifying info and account numbers (social, bank accts, credit cards, gold lines, Home address, security questions, mothers maiden name etc.) which leaves you open to fraud and identity theft. So disappointed in Bank Of West.

Horrible website, app & customer service. I will stick to big names not this

Very jank website, really hard to figure out how to confirm microdeposits for external account.

Poor customer service at the SWPlaza branch in Littleton CO! ATM shut down, Libby closed, 18 minutes in the drive up to get 50 in cash. Extremely rude branch manager, Christine, talk’s while you are talking does not listen. Rude tellers. They seem to all have an attitude. Unprofessional bank. This happened on Friday afternoon a very busy payday but they didn’t care. 3 people in the parking lot said they were going to close out their accounts. I called the main line on hold fo 32 minutes got transferred to claims, on hold another 24 minutes and got disconnected.

When I first registered with Bank of the West was in the Bay Area in Oakland everything was perfectly fine I moved to Modesto 22 years ago I went to Bank of the West and put my account on 9th Street in Modesto California and I became homeless but I still kept my bank account and I was in the Bay Area in Concord went to the bank off of diamond and they decide that they want to kick me out because I was trying to make some extra money with secret shoppers not knowing that these checks were not real certified checks I have no idea of knowing so the manager at Bank of the West they'll decide they file a complaint on me instead of looking for the culprits who sent me the check they had it had all the information I gave it to him I'm not a fraudulent people but since I've been with Bank of the West fraudulent things has happened to me the Bank of the West do me right no they didn't they have canceled my ATM card five times since I've lived here in Modesto this last time it took them almost 2 months to mail me another card at the inconveniently going to the bank and get money to pay my bills people that owe storage unit with all my furniture and stuff in it now I'm about to lose it because of the Bank of the West decision to cancel my account make me late payments on top of that they're not offering to pay those late payments but then still they're doing me wrong ever since I've been in this town nothing but wrong been coming out of Bank of the West I was fraudulently done 2 years ago did they give me back the money oh they started giving me back the money at first yes and then they decide to snatch it back so they took it back out of my account $1,100 was being taken and eight new that these fraudulent people were sending it through Zelle taking it and sending it through zelle and I filled out a form in dispute of that and they still didn't give me back my money I'm going to fix income and I'm retired from the medical field now I have to call Social Security and my job because I get my pension from my job inconveniencing me people are calling me for their money that I haven't been able to pay and they're mailing me out of their balance of the money and a check form and I don't know how many days that take go figure I used to think Bank of the West Was the best but evidently Bank of the West is the worst in other people have said it also