Bank of the WestReviews of bankofthewest.com

The worst experience ever. I wish I had v\never started working with this bank. The worst experience in customer support, services, rewards.

Had a fraud issue and had to close all of my business accounts. It's 5 weeks later and and I am locked out of the portal. Was told that they have lots of things they are working on, not just my account. Miserable situation. After 20 years of great service I am leaving this bank. Something is horribly wrong.

My 2nd attempt with BOW only because they’re directly across the street. I opened my new account over 2 weeks ago and still haven’t received my debit card I was told takes about a week. After navigating through the telephone menu for a good 5 minutes I finally reach a person (sort of,) the dial tone ends and I listen to what sounds like someone washing dishes for about 10 min. Another 5 minutes of verifying who I am to be placed on hold for 35 minutes only to find out it takes 3 weeks for them to send a debit card out. Ive been getting letter’s every few days of them trying to sell me more things but 3 weeks just to get a debit card? Very bad restart. Also no way to transfer money out of the bank account to a different one… they offer a service but its been down the length of my account. Multiple ways to get money in… I have to go inside the bank to get money out… during business hours only of course

If I could have gave this bank a -5 stars I would have their credit management and staff are horrible. In stead of them dealing with the problem they hung up on me 5 times. When I asked for someone above these manager I got there was no one above them so I can only assume that the CFO is below them. These people are pure morons I went into the branch I cashed a $9,500 check drawn on this bank I took 2,500 and I paid off my credit card 48 hours later I went to use my credit card it was declined I called the bank and said hey i paid off my account and you show you got the payment the lady said they have to do a investigation to see where I got the money from WFT your money will be available July 12th your kidding right I gave you cash and you want me to call the electric company to give be a extension because you want me to o call and get a extension how about you release my money and stop acting stupid with me. DO NOT BANK WITH THIS PLACE everyone is horrible and customer service sucks.

It's shocking to experience such absolutely dismal, incompetent, utterly deplorable customer service. The service is anything but! Tried to open an online account for my daughter, after she had already opened an account at a branch. Ended up getting locked out after inputting -- correctly -- all details in the series of questions. Then was asked to call their toll-free number and this is where the nightmares began. 3 calls with over 2 hours of time wasted and each agent comes across as arrogant, condescending, incompetent, ignorant, and quite simply neither willing nor able to resolve a simple customer request. Shudder to think how this bank has survived in the US for so long. Have realized that it was my mistake to interact with this hopeless bank in the first place. Do not bother opening an account here. Stay away. I never give such reviews but felt compelled to so it protects others who might be considering opening an account and end up wasting valuable time.

I go to the bank today to cash my stimulus check I took my ID my wife's ID my pnm bill my wife's not on my account that's why I took everything yet I couldn't cash the check but yet another person a while backwent not in my account didn't have my driver's license and I wasn't there and you guys gave her over $400 of my money his bank is so stupid honestly you go in the same person's never there always somebody new always somebody training I'm in banking here for over 30 years in this Bank gets worse this branch

I have both a business and personal account with these imbeciles. I am repeatedly getting locked out so I cannot deposit customer checks, pay employees or vendors. Spent hours calling customer service, it was like dealing with the immature mentally stunted 3rd graders. Walked into a branch, the manager simply shrugged his pathetic gen Z shoulders and said he didn't know??? Just pathetic stupid and incompetent.

Horrible, horrible customer service. Service was already bad before the BMO acquisition, now it's worse. I've been hesitant to switch due to all my direct deposits set up but this last incident was it for me. They initially accepted my tax return check deposit. Then 15 min later called me saying they need to see my tax return. I told them, "Its a check from the US Treasury, I'm sure they're good for it. Besides I've been a customer for the last 30 years when they you were Sanwa Bank, I'm not trying to pull anything shady. I'm also not asking for a withdrawal on it, just hold it until it clears." She refused and insisted I bring my return. I called the 800 number, they played the let me transfer you then pretend I can't hear you game. I know they could because the lady would pause when I said a few choice words. I immediately changed all my direct deposits to a bank I opened a checking account that day. DO NOT USE THIS BANK, THEY WILL HOLD YOUR MONEY HOSTAGE!