Bank of the WestReviews of bankofthewest.com

I called C/S 755am Utah time. Had to wait 8 min for "Tasha" to come on the line to help me with my issue. She came on with a droning, could care less about having to address my issue. Asked me for security info which I felt was unnecessary in her droning, could care less attitude voice. I know CSR because I was CSR for 26 years at a major credit card co. She had no smile to her voice and I resented her droning attitude. I was transfered to another rep to handle my situation. Tasha needs to get a job elsewhere but not as a CSR. But then, from all the 1 star ratings given this bank tells it all.

They need to work on their customer service. Waited over half an hour to try and make a deposit. This has become the norm. They are NOT set up to handle business account at all. Also,they have shortened their hours and close by 4:00 PM so you can't stop by after work.

It was great until it went bad. I banked with them for three years, no problem, suddenly they started rearranging my payments and on two occasions left me -900 they are the worst and dishonest. Do not bank here.

They are the worst crooks ever. I started with them when they were commercial federal and we're bought by Bank of the West. Aholes shut your account down if you have a business and have money deposited into your account and try charging you a $100.00 to turn the account back on! F them! Caught them lying on their statements stealing money too. Even made a branch manager loose her job over it. And tired of it taking over a month to get a new debit card that only lasts 30 days.

We have been banking with BOW since 2011. They use to be great, but in the last 2 years, its been horrible !! I would definitely not recommend any BOW. Their inefficient, never have enough tellers in the, countless issues with their debit cards, loan officers (Home Loans) do not know what their doing, giving miss information, not calling back etc. BEWARE it's a nightmare 99% of the time.

I really do not recommend this bank. Their in branch customer service is horrible, wire fees are atrocious ($40), the online platform is misleading, and the credit card offering doesn't even compare to other banks. Please, stay away.

Never use this bank ，I opened an account online this month last month. On April 30th, I deposited my check. On May 2nd, I found that the check showed hold. Their customer service told me that the check for the new account would take 10 working days to show money. In your account. I have not seen this situation in any bank account.

This is a bank that is not going to survive. In 2019 everything is still in paper form (the information on the many paper forms is later punched into a computer). Everybody knows their little part of the job, nobody knows a lot. It's like everyone is working for the system and nobody is working for the customer. Moving my entire business over to Chase. Had an excellent first meeting today - they seem to understand that computers are here to stay and that the customer wants service. So far so good.