Bank of the WestReviews of bankofthewest.com

Think this bank is the definition of 'nickle and dime the customer till death'. Wonder if they'd be better off putting all that marketing money into customer service instead?

It is beyond me how these careless, reckless and incompetent people are still in business. Bank of the west is the absolute worst. Bottom feeders. Liars,law breakers who never answer their phone or respond to correspondence. I filed a complaint with the federal reserves and I hope everyone else who got burnt by them would do the same. This joke should not be allowed to conduct business in this country.

Never answer their phone worst customer service ever. Takes them 10 days to mail you the bill and they expect your payment made in 7 from the day you receive it. Charge you for insurance even though you carry it on the equipment you purchased. But of course you can tell anybody that because they don't ever answer their phone. I would stay away if you can far away.................

Lousy customer service. Charged me $500 because I had to pay off a loan 2 months early. Local bankers tried but was forced to charge me. Never bank with these huge corporate banks. They don’t care about their depositors

DO NOT GET THEIR CREDIT CARDS. 15 days to post payments, 3 days to post charges, $500 credit limit, and they expect you to spend $1500 in 90 days to get intro bonus. My credit score is 800 and they only give me $500 credit limit. Do the math, not worth it. Please do not expand their customer base.

CHARGED FOR CASHING A CHECK THEIR CLIENT GAVE ME TO PURCHASE A VEHICLE? NEVER WILL I HAVE AN ACCOUNT HERE!

Their policies are misleading, they do not communicate well in-person nor through their account portals, nor do they seem to care whether to have you as a client or not. Will not be continuing to do business with this bank.

Bank Of The West is one of those banks that tries to make as much money as they can by penalizing and putting fees on their customers. I actually got a fee for depositing cash into my account!!! What the heck?!? this is a bank. Isn’t that their main business service?!? Do not bank at this institution!