Bank of the WestReviews of bankofthewest.com

If I were able I would give this so called bank a negative - 5, I purchased an RV - Feb 2021, and went with Bank of the West to finance the remaining balance. The unit was current on the registration though January 2022, I called my state DMV at the beginning of December to confirm when I should be receiving the renewal. That is when I learned that the RV title had never been transferred into my name. I have called Bank of the West numerous of times and get the same run around. That someone would give me a call back with in 48 hours. Then I was informed that I needed an inspection that was within 90 days, that my state required it, then I lost it! I informed them, that was incorrect - the unit was current, all I needed was the title to be transferred therefore an inspection is NOT needed. I am tired of their BS, as of today 1/31/22 my registration (actually the previous owners) that I paid Bank of the West to have transferred has expired. I have paid my loan respectively via EFT transaction and yet I cannot even get it inspected, little lone get it registered not to mention the fact I have paid out $2700.00 on insurance to learn I would have been at a 100% loss as the insurance company would not be liable to pay any claims. I am going to file a bond with my state and I will legally get my RV in my name and then look forward to filing against Bank of the West!!! The call center is just that, but when they hung up on me today, that was the last straw! I am done with those rude - hateful - disrespectful & mislead people! Tonya Crow

This Bank has to close and go away from the marketplace! If you hold a checking account with a debit card, you will experience monthly troubles, from false charges to unexplained fees and a constant and unnecessary "blocking" of your card access for "security reasons"... However, unlike any other bank service, you will not be able to reach a representative to unlock in a timely manner; the hold time to reach anyone on the phone is on average over one hour!! Imagine, you stand in line, card is rejected and now you have to wait 60 minutes to get someone on the phone to help...! When you are passionate enough to wait, you will be confronted with incompetent individuals, a beyond rude customer service experience! I have been yelled at, had crying reps or people trying to tell me "there is nothing wrong with your account" and ten minutes later "discover" there was a security lock on my card while rambling on about my protection! This institution (I can't call it bank), is unavailable in most areas, a mismanaged mess, difficult to access, not up to par with a basic app to assist in a timely manner, employed with a bundle of individuals that should never have access to your personal information. Go inside the Wilsher (Beverly Hills) branch (next to CitiBank) and you will be guaranteed to feel a sense of dark, spooky, misery and maybe receive a greeting from employees that look unprofessional and unhappy! I appreciate B of the W claiming to be environmentally active, or brag about having a female CEO, and lean on to be for 135 years there "for their clients" - in 2022, this bank has lost touch with a fast-moving world, cannot provide enough resources, teller access, phone service, or provide any benefits like most money institutions with much lesser history have. Bank of the West is a relic from a time past. Stay away, go somewhere else! You will only experience irksome behavior on a bi-weekly basis... Look at all the other reviews! They are on target! Every bank-review-site lists Bank of the Worst amongst their worst experience! I can only agree!

Impossible to get customer service on the phone. Have been waiting over 1 hr 20 minutes and no one has picked up yet. Never had service this bad before.

I've been with the bank 3 days and Bank of the West is beyond faqing horrible in all ways imaginable from the customer service phone wait time and pathetic unintelligent idio.ts that work for and represent the bank, The Worst ever for sure.

Incredibly dishonest. One star feels like a sligjt to the entirety of the human race as Bank of the West deserves zero stars. Avoid them at all costs, but pay close attention so that when their name changes or they "reorganize" you can avoid them too

There are many financial institutions out there, avoid this one like the plague. I purchased an RV and financed it through Bank of the West in July and I still do not have my registration, title, or license plate. I have called countless times and only ever am told to wail 48 hours for a response that never comes. This is by far the worst financial institution I have ever had the displeasure of working with.

Do not open account with this bank. I called my local branch and they said to call the 18004882265. I waited on hold for an hour, the lady I spoke with could not answer where $225 had gone to. I deposited 2576.00 which went on hold then the next day it was released. Then they put 2351.00 on hold, but the 225.00 is no where to be found. I got frustrated, and rightfully so. The supervisor, that was there was so rude. I asked to speak with her manager and she hung up.

I switched most of my money to be deposited in BoW and have a secured CC with them that is paid off monthly. I joined BoW because I sat down and they told me how they are a "bank" that helps people grow with them and see people not as "just a number". So after having great credit with them I applied for a car loan after a totaled vehicle, I felt secure knowing I would have many important products with them. Immediate denial with zero conversation. I was told that because my car loan would still show until the Insurance sent the payoff balance to them, they would note it so my loan would be reviewed propertly. I was then told they couldn't add notes after the fact. The only reason I even know it was denied is because I called 3x wondering why someone had not called me. HORRIBLE CUSTOMER SERVICE...period. Every call is 45-60 min wait time then it seems like the same lady answers and says they are short staffed. I got a fantastic car loan with a company that didn't see me as non human and I am switching all of my funds over to this new credit union. Buyer Beware