Raw S.
Avoid these guys at all costs!!!
Avoid these guys at all costs! Zero customer service, nobody replies to emails, and once they’ve got you onboarded you’re basically on your own. I dealt with a guy called Cody who assured us our supplements business had been approved for a high risk merchant account. They then told us the ONLY way to take payments was through Square integration, so we followed their instructions and set everything up. Three days later, Square shut the account down for “high risk products” and placed us on the MATCH register. Now no processors will touch us, the report stays for 5 years and it cannot be removed. Our business has been massively damaged because of this. If you want to finish your business off, go with these guys. 1 star is too generous. Absolute fraud outfit.
Response from bankful.comMay 19, 2026
Hello Raw, We are sorry to hear about your experience, and we understand why this situation was frustrating. Because this involves account-specific processing, underwriting, and risk-related details, we cannot discuss the full history of the account in a public forum. That said, we have reviewed the matter internally and recognize that our follow-up and communication did not meet the standard we expect from our team. When a merchant has a processing interruption, especially one involving a high-risk business type and regional underwriting limitations, timely communication is critical. We should have provided clearer updates, better follow-through, and a more direct explanation of what options were or were not available. While final processing and risk decisions are made by the acquiring banks and processing partners, we take responsibility for the service experience on our side. We are using this case to improve internal handoffs, escalation visibility, and follow-up procedures so merchants are not left without clear direction. We understand this does not undo the frustration you experienced, but we do apologize for the communication gaps and the impact they had on your experience with Bankful. If you are open to it, please contact us directly so we can review any remaining account questions with you privately. All the best, Bankful


