I've been working and communicating with Michael. He has been very clear and thorough with the process. I appreciate the attentiveness and support while getting everything started!
Response from bankful.comOct 23, 2026
We’re thrilled to hear the process was clear and easy from the start. Our team works hard to make onboarding as smooth as possible, so it means a lot to know that our attentiveness came through.
We’re excited to support your business as it grows. If you ever need anything, our team is just a message away.
-Bankful
OF
Oscar F.
Terrible company
Terrible company, scammers.
BM
Borna M.
My attempts to pay the $50 gateway fee…
My attempts to pay the $50 gateway fee were repeatedly declined, and no extension was provided before my account was deactivated. The resulting disruption hurt my ability to serve customers and led to lost business. I’m deeply disappointed by the lack of flexibility and support in resolving a payment issue that I was actively trying to fix, so they lost a very valuable client.
Response from bankful.comOct 20, 2026
Thank you for sharing this. We understand how disruptive an interruption in service can be, especially when you're working to keep things running for your own customers, and we take that seriously.
We'd like to look into this with you directly rather than go back and forth here. Please reach out to our team at [email protected] and reference this review so it gets to the right person. We'd welcome the chance to review your account with you and talk through next steps.
GS
Ghali S.
scammers
scammers, they tried to take money from my bank
Response from bankful.comSep 15, 2026
Hi Ghali, we're really sorry to hear this — that's not the experience we want anyone to have. We take reviews like this seriously and looked into it right away. This has been addressed, and we appreciate you flagging it
DA
Darius
SCAM COMPANY
I joined bankful because I hoped that can use their payment gatawey for my file hosting.They ask me to connect to square.But square declined my project and my application was not accepted and I never used any of bankful services.Today they charged my debit card and for what ? I dont know.i contacted them but no response.Scam company
Response from bankful.comAug 11, 2026
Hi Darius,
We understand this has been a frustrating experience, and we appreciate you bringing this to our attention.
We reviewed the account and found no formal cancellation request on file. Our team has since addressed this matter with you directly, and we hope our efforts have proven worthwhile and satisfactory to your needs.
We appreciate the opportunity to address your concern.
-Bankful
WB
William B.
I never like to leave bad reviews…
I never like to leave bad reviews however bankful got me MATCH listed. If you are reading this and contemplating working with them ... please look elsewhere.
A MATCH list is the worst out-come. The worst part is they don't care. They lie about your MID Code and get your company in so much trouble. I thought they were a genuine PSP.
I was very wrong.
Would have loved to work with them if they had a genuine solution too!
Response from bankful.comJul 24, 2026
Hi William — we're sorry this was your experience. To clarify our role: Bankful provides payment gateway software. The processing account itself — including underwriting, account status, and any listing determinations — sits with the processor of record under your agreement with them; those aren't decisions Bankful makes or is able to reverse. That said, we want to understand your experience with our team directly, and we'd like the chance to look into it. Please reach out to us at [email protected] and reference this review so it routes to the right person.
BF
Best F.
More heat than in a pizza kitchen
More heat than in a pizza kitchen. Apply for a high risk Credit Card account just to find out they use didn't companies to fulfill or attempt to fulfill a order. Moral of the story, website in business online since 2012, Mother company in business since May of 2000. 26 years of proven business perfection. Used PayPal for transactions for 21 years of that time with zero charge backs and perfect record. Came back as declined do to claim possible fraud. Rep said he had accounts in the same business, sure he did, his name is Shane. He will put everything he tells you in a email, they never contact you back, when you inquire, he tells you that your 26 years track is possible fraud. Only FRAUD I see here is BANKFUL. So, they suck you in to get your information, probably selling it after you submit it to many different companies would be my guess and get very few approved. That is my opinion of what is going on. Bankful? RUN!
Response from bankful.comJul 13, 2026
Hi William,
Thank you for taking the time to share this. We're genuinely sorry to hear about your experience, and we want to address your concerns directly.
We understand how frustrating it is to have an application declined, especially with the processing history you described. To clarify one important point: Bankful connects merchants with our banking and processing partners, but the final underwriting decision on your application, including this one, was made by the processing bank, not by Bankful. High-risk categories like fireworks go through additional review on their end, and we don't always have visibility into every detail behind a specific decline.
You're also right that you should have heard back with more detail after your last message to us. That follow-up should have happened, and we're sorry it didn't. We'd welcome the chance to revisit this with you directly. Please reach out to us at [email protected] so we can look into it further.
On the suggestion that Bankful shares merchant information or submits applications to multiple processors to inflate approval numbers: that's not something we do, and we take that concern seriously. We're happy to walk through exactly how the application and underwriting process works if that would help.
We wish you the best with your business going forward.
Bankful
JS
James S.
Few issues
Had a few issues,hopefully it will be the end of it.
Bankful have been helpful.
Hard because we are on different timelines,me being UK,and them being in the USA.
Response from bankful.comMay 29, 2026
Dear Adam,
We understand how frustrating it is to experience checkout issues, especially when you're concerned about potential lost sales. While we did provide support and follow-up on your inquiry, we recognize that our response time did not meet the level of service we aim to provide, and for that, we apologize.
Our team takes reports of payment or checkout concerns seriously and works to investigate and resolve them as quickly as possible. We understand that when you're launching or managing an online business, even short delays can feel significant. We have many channels of immediate support, however we only heard from you on one of those.
We appreciate the feedback and regret that your early experience did not reflect the standard of service we strive to deliver. We remain committed to assisting our merchants and would welcome the opportunity to continue working with you to ensure your payment setup is functioning as expected.
Best,
Bankful
