James S.
Few issues
Had a few issues,hopefully it will be the end of it. Bankful have been helpful. Hard because we are on different timelines,me being UK,and them being in the USA.
Response from bankful.comMay 29, 2026
Dear Adam, We understand how frustrating it is to experience checkout issues, especially when you're concerned about potential lost sales. While we did provide support and follow-up on your inquiry, we recognize that our response time did not meet the level of service we aim to provide, and for that, we apologize. Our team takes reports of payment or checkout concerns seriously and works to investigate and resolve them as quickly as possible. We understand that when you're launching or managing an online business, even short delays can feel significant. We have many channels of immediate support, however we only heard from you on one of those. We appreciate the feedback and regret that your early experience did not reflect the standard of service we strive to deliver. We remain committed to assisting our merchants and would welcome the opportunity to continue working with you to ensure your payment setup is functioning as expected. Best, Bankful