Client
This company takes 1-2 weeks for a…
This company takes 1-2 weeks for a single revision, which could be rewritten in just 5 minutes of work. They exhibit a horrible attention to detail and have poor queue management. Furthermore, one of the customer service agents doesn't even apologize for their mistakes. Instead, they simply change what they did without responding, essentially giving you the impression that they want you to 'f off.' Additionally, despite the website indicating that the customer service team is available, no one responds to your inquiries unless you've requested a live chat 3-4 times. The quality of videos, ads, and customer service has significantly declined. You would be better off hiring someone from Fiverr or another freelancing service, as BandsOffAds is essentially a drop servicing company that outsources work to freelancers.
Response from BandsOffAdsJul 20, 2023
We are truly sorry to hear about your negative experience with our services. Your feedback is crucial to us, and we take this matter very seriously. First and foremost, we apologize for the delay in revisions. We understand how important it is to get your work done promptly, and we acknowledge that our turnaround time has fallen short of your expectations. We are actively addressing our queue management to improve our efficiency and reduce waiting times. Regarding the attention to detail, we deeply regret that you did not receive the level of quality you anticipated. We strive to deliver high-quality work, and we apologize for any oversight that may have occurred during the revision process. In regard to customer service, we apologize for the lack of responsiveness and the experience you had with one of our agents. This is not the standard we uphold at BandsOffAds, and we are committed to providing courteous and attentive customer support to all our clients. Your concerns about outsourcing work have been taken into consideration, and we are continually working to enhance our in-house capabilities to maintain control over the quality and consistency of our services. Your feedback is invaluable to us, and we would like to make things right. We would appreciate the opportunity to discuss your concerns further and find a suitable solution to address any outstanding issues. Please reach out to our customer support team, and we assure you that we will do everything in our power to rectify the situation and regain your trust. Once again, we sincerely apologize for the inconvenience caused, and we hope you will give us another chance to provide you with the service you deserve. Thank you for bringing these matters to our attention. Your feedback is helping us improve our processes and deliver a better experience for all our customers.