Julia P.
Issue with the shipping
UPD from 24.04.2026 Baloo Living resolved my issue and offered me a choice between a full refund or a replacement shipment. I chose the replacement, and it arrived within a week. Thank you for the great customer service! ———————————— On February 2, I purchased a weighted blanket as a gift with delivery to Cyprus. I paid more for the shipping than for the blanket itself, and as of today, I still have not received anything. The tracking link provided shows that updates stopped on February 17, and there has been no movement since then. I have contacted the company three times, but received no response. I also reached out to the delivery company, and they informed me that the issue must be resolved with the seller. However, the seller is completely ignoring my messages, and there has been no reply from the support email either. At this point, I have effectively lost €337, which is unacceptable. I kindly request that my case be resolved as soon as possible. Either issue a full refund or resend the blanket, ensuring that it is properly delivered this time. Order number: 118218 I expect a prompt resolution to this issue.
Response from Baloo LivingApr 23, 2026
Dear Julia, we looked into your order and you are right! We are so sorry the order did not reach you, and our customer service team has already sent a private message to respond in detail. Our sincere apologies that we did not receive your messages. As a result of your review, we are auditing our tools to make sure that all methods of inbound messages are being received, so this does not happen again. We are a heart-centered company and we truly care about taking care of each person who comes in contact with us, whether they become customers or not. Please know we will do everything we can to resolve this for you!


