I am so mad I didn't see these reviews prior to ordering a $61 sweatshirt that I thought would be as pictured. It looks horrible, cheap, poor quality, different font, different size. I requested a refund.
Response from BallsgamegiftSep 24, 2026
We completely understand your frustration and disappointment, and we sincerely regret that the item did not meet your expectations. We always want every customer to feel that the quality and care of their order live up to what they expected, and we’re sorry that we fell short this time.
Your honest feedback truly matters to us. ❤️ We appreciate you taking the time to share your experience, as it helps us better understand where we need to improve.
We’re truly sorry for this disappointing shopping experience. 🙏
LT
Lisa T.
Super cheaply made!!! Complete waste of money :(
This stuff is horribly made. The materials are cheap and look nothing like their examples/vidoes. Save your money. Could have made something better looking myself!
AM
Al M.
I ORDER A VIETNAM VET
I ORDER A VIETNAM VET, SIGN FOR THE BACK OF MY TRUCK,,, NEVER GOT IT,, CAN NOT EMAIL NO ONE, WILL NOT LET ME.. I PAY FOR IT BUT NEVER GOT IT YET ,WHY???
CS
corynn S.
My hat arrived much later than…
My hat arrived much later than expected, and looked horrible. Dents and wrinkles that I tried, but could not get out of the hat. I reached out to the company, and their response was for me to iron it and steam it. Of course, I thought that was a terrible response, but I did try and the dents in the wrinkles would not come out. I asked for a refund and first they told me they would give me 15%, which is nothing I told him I was going to call my bank and they told me they would give me 30%. Now they told me if I want a refund I have to send my hat back to China and I have to pay for the shipping. Buyer beware
JE
Jean
Bought 2 Firearm disassembly diagram themed mugs
Purchased 2 of
Firearm disassembly diagram themed mugs
Picture shown on website has raised details. My cups just had a picture on it. Notified them and was told they are trying to change picture on website. Very deceiving. I took pictures to compare the differences. Did not want a picture but raised graphics as was shown on their website.
RC
RC
Deceptive company
Took over a month to get and product was one fifth the size.
Deceptive advertising. DO NOT BUY FROM THIS WEBSITE.
BS
BOON S.
Custom Blanket did arrive
I would have left a 4 but i didn't realize how far away the business was. Thought it may have been a scam after i purchased the blanket and I was reading reviews... Sophia communicated to me that it would arrive and still I was skeptical if I'm being honest 😂
It did get here after a month and some change. It was a custom miami hurricanes blanket!!! []_[]
I ordered two engraved whiskey bottles featuring collegiate football stadiums in August, well in advance of Christmas, specifically because these were intended as gifts. When one of the recipients attempted to open their bottle for the first time, the cork/stopper broke immediately, rendering the bottle unusable.
This was not abuse, mishandling, or wear-and-tear. It was a manufacturing or materials defect, plain and simple. A whiskey bottle should not fail on its very first opening.
When I contacted the company, I was shocked by the response. They refused to replace or exchange the defective bottle because the purchase date was outside their 7-day grace period—despite the fact that:
• The item was clearly a gift
• The defect was only discoverable once the bottle was opened
• The failure occurred on first use, not after prolonged ownership
This policy essentially means the company sells fragile, premium-priced gift items but takes no responsibility whatsoever if a defect shows up after a week—even months later when the gift is actually given. That’s not reasonable, customer-focused, or professional.
The engraving and concept are nice, but what’s the point of a premium engraved bottle if the basic functionality fails and the company won’t stand behind their product?
If you’re considering these as gifts—especially holiday gifts—be warned:
• Inspect every bottle immediately
• Do NOT assume the company will support you if something goes wrong
• You are taking all the risk as the customer
I won’t be purchasing from this company again, and I strongly caution others who expect quality craftsmanship and basic customer support.