Melanie A.
Thumps up
Order on 9/6/2022 the Balloons and birthday card for delivery on 9/13/2022, that was the day the recipients birthday. The order was confirmed as well the delivery date. On 9/13/2022 at 5pm no delivery. Called and was told the delivery had delay of 2 days. 2 days after birthday. New delivery date 9/15/2022.I was not happy at all, and as per info they did not had any reason available for delay. Then 9/15/2022 still no delivery and no update was given. Finally on 9/16/2022 at 11:30am package arrived.. 9/22/2022 Update to my previous review. I was contacted by Tiffany, regards my review and the problems I did run into.. Tiffany apologized sincerely about the late delivery and failed communication. Something that is unusual for Balloninthebox. Due to the inconveniences, I did also received a full refund. Tiffany was very professional in her communication what does go a long way and I do appreciate it . It was not about the refund, I want to make this clear. This professional behavior and care made me feel good about Ballooninthebox. It does show that they do care about their customers and listen to the customers. Something you don't see a lot these days. Thank you Tiffany, Thank you Ballooninthebox.