BallDrop.comReviews of balldrop.com

Awesome experience across the board!!!

They made our family’s New Year’s Eve absolutely amazing. We traveled in from Providence, and BallDrop.com truly did not disappoint. From start to finish, the experience was seamless, exciting, and memorable, making it the perfect way for our family to celebrate such an iconic night together.

I purchased tickets through BallDrop.com for the Hornblower Infinity Yacht Cruise New Year’s Eve 2026, organized by Nightlife Marketing Group / NMG Event Tickets. I had attended this cruise back in 2018 and 2019, and it was a wonderful experience. Unfortunately, this year was completely disappointing due to poor organization. Although I arrived early to board (around 8:30 pm), the ticket stated that boarding would begin at 9:30 pm. The doors did not open on time, and the line quickly grew extremely long, stretching for blocks in freezing temperatures (felt like -12°C / 10°F). The boarding process was chaotic. VIP guests were given priority, but many arrived late, which delayed the general admission line. As a result, despite arriving early, I only got on the cruise at 11:15 pm, nearly two hours after the scheduled boarding time of 9:30 pm. This meant we missed a significant portion of the promised experience. Once on board, the food was okay but nothing special. Open bar and drinks were available, but service was affected by the late boarding. By 1:00 AM, the bar stopped serving drinks even though the cruise was scheduled to end at 1:30 AM, meaning guests lost out on part of the inclusive services they had paid for. Bathroom facilities were also poorly managed. The line for the restrooms in the main area was extremely long, and many guests were not informed that alternative bathrooms were available on the upper deck, which had shorter lines. This lack of communication caused unnecessary frustration. The event was advertised as a “Dress to Impress” Gala, but many attendees were dressed casually, as if going to a park, which took away from the intended atmosphere of the event. The DJ and general atmosphere on the cruise were enjoyable, but the delays, mismanagement, lack of communication, and exposure to extreme cold made the experience frustrating and stressful. The advertised rules (21+ age restriction) were not enforced properly; children and babies were present in the same areas, contrary to the description. Overall, for the high cost of tickets (nearly $1,000), this experience was not worth it. The cruise organizers and ticket platform failed to honor the schedule and promised services, showing a lack of responsibility and customer respect. If you’re considering this cruise or purchasing tickets through BallDrop.com, please think twice. There are better ways to spend your money and enjoy New Year’s Eve in New York without enduring such disorganization and disappointment.

Once you use them for any NYC event, it becomes nearly impossible to consider experiencing an event with any other group. The level of service, attention to detail, and overall experience truly set them apart and redefine what a premium event experience should feel like.

My wife and I and our two sons had an incredible New Year’s Eve with the BallDrop program. From the amazing hospitality to the spectacular views, it was a truly memorable experience for our whole family.

Sucks. Paid 1000 for 5th Floor access and totally bitchy staff blew me off told my to got to the cheaper seats. Have been waiting for resolution for30 minutes. Unbelievably unprofessional. Did us a huge favor seating us on the 5th floor 1000 dollars tickets we booked.

After playing the game and watched hundreds of videos. And after cashing out multiple "rewards" and waiting the 7 days for funds to be released I was then informed I had to collect multiple fruits then funds would be released which are absolutely unobtainable. Don't waste your time with this app they will rob you of valuable time in your life. Contacted the company time and no response.

We came from South Africa to be part of the 2024 balldrop. What a disaster. We were standing in the queue from 12h00 untill +- 18h30 only to be informed that all streets were filled up. According to me the NYPD had no clue what they were doing. We are so disappointed. Will never come back again