BallDrop.comReviews of balldrop.com

I purchased tickets through BallDrop.com for the Hornblower Infinity Yacht Cruise New Year’s Eve 2026, organized by Nightlife Marketing Group / NMG Event Tickets. I had attended this cruise back in 2018 and 2019, and it was a wonderful experience. Unfortunately, this year was completely disappointing due to poor organization. Although I arrived early to board (around 8:30 pm), the ticket stated that boarding would begin at 9:30 pm. The doors did not open on time, and the line quickly grew extremely long, stretching for blocks in freezing temperatures (felt like -12°C / 10°F). The boarding process was chaotic. VIP guests were given priority, but many arrived late, which delayed the general admission line. As a result, despite arriving early, I only got on the cruise at 11:15 pm, nearly two hours after the scheduled boarding time of 9:30 pm. This meant we missed a significant portion of the promised experience. Once on board, the food was okay but nothing special. Open bar and drinks were available, but service was affected by the late boarding. By 1:00 AM, the bar stopped serving drinks even though the cruise was scheduled to end at 1:30 AM, meaning guests lost out on part of the inclusive services they had paid for. Bathroom facilities were also poorly managed. The line for the restrooms in the main area was extremely long, and many guests were not informed that alternative bathrooms were available on the upper deck, which had shorter lines. This lack of communication caused unnecessary frustration. The event was advertised as a “Dress to Impress” Gala, but many attendees were dressed casually, as if going to a park, which took away from the intended atmosphere of the event. The DJ and general atmosphere on the cruise were enjoyable, but the delays, mismanagement, lack of communication, and exposure to extreme cold made the experience frustrating and stressful. The advertised rules (21+ age restriction) were not enforced properly; children and babies were present in the same areas, contrary to the description. Overall, for the high cost of tickets (nearly $1,000), this experience was not worth it. The cruise organizers and ticket platform failed to honor the schedule and promised services, showing a lack of responsibility and customer respect. If you’re considering this cruise or purchasing tickets through BallDrop.com, please think twice. There are better ways to spend your money and enjoy New Year’s Eve in New York without enduring such disorganization and disappointment.

Sucks. Paid 1000 for 5th Floor access and totally bitchy staff blew me off told my to got to the cheaper seats. Have been waiting for resolution for30 minutes. Unbelievably unprofessional. Did us a huge favor seating us on the 5th floor 1000 dollars tickets we booked.

After playing the game and watched hundreds of videos. And after cashing out multiple "rewards" and waiting the 7 days for funds to be released I was then informed I had to collect multiple fruits then funds would be released which are absolutely unobtainable. Don't waste your time with this app they will rob you of valuable time in your life. Contacted the company time and no response.

We came from South Africa to be part of the 2024 balldrop. What a disaster. We were standing in the queue from 12h00 untill +- 18h30 only to be informed that all streets were filled up. According to me the NYPD had no clue what they were doing. We are so disappointed. Will never come back again

Bought tickets for a party of 4 with VIP status(Dec 2022) for the party at Appleby’s 50th St for New Year’s Eve over the phone. The event turned out to be a big disappointment for the amount of money that we spent(699.00 per person). It was supposed to be a once in a lifetime event. According to the advertisement, the appetizers/buffet/dessert were supposed to be served until 11:30pm. Not. The food was put away (around 10:40) and the dessert line was so long that by the time I got up there were small (around 10:50) round rolls that you wouldnt even buy at a corner store. The private table was so small, and we were packed into the room like sardines. The dance floor was so small that if you wanted to dance, you had to stand in place at your table and move your arms. If you needed to walk from point A to point B you had to wiggle in between the tables. Then around 11:30 everyone began leaving the room and congregated in the hallways, elevators and stairways waiting to go outside to see the ball drop. There was no champagne as promised, and we were so packed in the hallways, and stairs near the front door, I was concerned there was going to be a stampede. Also, when 2 people in my party asked for wine, each received maybe less than 2 ounces of wine. Also, we saw people who had fancy looking desserts, but they were out when we got up to the dessert table Once our waiter served our drinks, our waiter was non-existent. This was not a VIP experience and my recommendation is DO NOT SPEND YOUR MONEY ON BALLDROP.COM. It is a rip off. We contacted the company and they didnt respond. They dont even deserve 1 star.

Paid a lot of money for me and my people just to be standing in the rain on a long ass line. Security guards are rude.

A horror show of a New Year's Eve. Event. Paid $225 per ticket for an event that was supposed to start at 9PM. They were understaffed and unprepared for all of us. After standing online in the rain past 10PM, we still were not inside. We and many people left - feeling scammed. Ruined our New Year's eve. Demanding a refund or will commence an action. Would not recommend this company.