BallastShopReviews of ballastshop.com

I use Ballast Shop for any and all lighting needs including drivers, ballasts, lamps and LED boards. Great customer service. Very fast shipping.

Horrible customer service. After waiting 9 days for a ballast I ordered the wrong one somehow needed assist on correct one. Phoned and was told I could only communicate with tech support via email they are remote only What a joke like we all have that much time to likely endlessly go back and forth on a problem by email. Obviously they have no direct employees just third parties. Opted out and didnt want to bother returning the wrong part as cost and shipping and their inability to guide me I just ate it and tossed in trash. So many on line business’s today get away with this level of service.

They sell their own ballasts meant to replace discontinued ones, but their product pic shows the original ballast and says you'll get a replacement matching it but you don't. Makes you wonder why they don't show you a pic of what you'll actually receive. I got something too narrow and with way too many wire bundles coming out of it to fit in my fixture and replace the original, and no instructions. There's a lot of fine print on their site to give themselves loopholes to not return or replace it so you're stuck with a couple of paperweights. Buyer beware.

I ordered parts which they substituted. They didn't work and on of the transformers burned out. Now giving me problems with giving me a refund. Stay away from this company.

I ordered the ballast I needed but it had been discontinued so I was sent the updated one at the same price. Received my order in a couple days. The ballast was packaged carefully. The ballast was easily installed and works perfectly. I am very pleased with this company.

Our company ordered a ballast in April 2022. The FedEx label stated the package was delivered, but we never received the package. After we contacted Support, they provided us with proof of delivery having a "signature" that was no one within the company. They proceeded to tell us that we would have to take the issue up with FedEx. (Vendors should fight their freight delivery companies for their customers) When I went to fill out the claim for a lost package with FedEx. The claim required information from the shipper that was not available to the recipient. When I asked for the information, BallastShop was unable to provide the needed information. I was told they had to reach out to their manufacturer. Two months later, still no response or no refund. BallastShop did not provide our company with an apology or any empathy. I would give them a zero on customer service and communication skills.

If possible I would give the The Ballast Shop a minus 5 star rating. I ordered a replacement ballast for a fluorescent light on June 8 2021 it arrived within a few days, which was great. The package was damaged, the ballast itself was wrapped in a substantial amount bubble wrap. Upon further inspection the metal mounting were bent upward at a 90 degree angle. With the obvious damage to the ballast I tested it using a multi-meter, the ballast tested faulty. I emailed The Ballast Shop and informed them of my problem and requested a replacement or full refund, with no response. On June 18th I emailed them again with the same request they responded within hours stating they were short handed and had sent my request to their distribution center and for me to stand by. On June 23rd they finally got back to me requesting pictures of the damage; I sent the pictures that day. July 1st I sent another email inquiring the status of my claim. They stated they submitted the pictures to the distribution center and a replacement wound be sent. July 2nd I received an email stating this damage happens all the time and to take a pair of pliers and bend the tabs back, no replacement would be issued. They did not address the internal defective ballast! On July 8th I sent them another email with pictures of the ballast being tested showing the defective readings, and informed them I procured another ballast from another supplier. On July 9th they shared the pictures with their distribution center and would be issuing a refund within 7-10 days. On July 30th I emailed them again notifying them I had not received the refund. They responded within hours apologizing and stated they were short hand would process my request asap. Aug.13th emailed them again that I had not received my refund, also informed them if I did not receive the refund within a couple of days that I would file a claim with Pay Pal! Later that day I received an email stating that the refund was issued and it was. It took over two months to resolve this issue and not until I threatened to notify Pay Pal did it get resolved.

Bad Customer service. Just bought a electronic transformer that was defective and stopped working after 1 week. I contacted the company but they don't replace parts that are not new and in original package.. how can it be done when installed ?? This company don't care about customer experience they just want to sell parts... but no accountability for customer service. I would have expected full refund or sending me another part. I don't think they care about my bad experience.