Confidential
Enter order # Not the long item number
Y’all. Please make sure you enter the ORDER # 5-6 characters I think. NOT the tracking number they send you. Just the order number on your email. Well… 24 hours ago I was checking these reviews because I ordered a Taylor Swift cup at the end of November-early December. Is a Christmas gift so I started getting nervous and was so alarmed by these reviews that I ordered one from Amazon this morning although not the same one that I ordered from Bake Everything. I emailed their customer service about a week and a half ago and they responded letting me know that it does take 10-20 days for shipping, and gave me the update on the order timeline which said Dec 23 and thanked me for my business. I felt better BUT looking at the date, better wasn’t what I needed. Further, during that time from the email til now I got an email with an updated shipping number which actually was the same number as I had. I tried entering it for tracking number and nope it didn’t take it was the long number of letters and numbers. Then I read in the “enter order number” space again and it needed my order number. It came up, was very vague and non descriptive SO I hit the order button on my Amazon and it will arrive a day after Christmas. Good enough! At least I will have it. Then …this evening I opened a box from todays deliveries expecting a little pair of black Mary Jane’s only to find my husband said these aren’t Mary Jane’s it’s the cup! Ummm no way. Yep this was my experience. I needed to be very patient, never did I understand it would be this long but I do have to give the credit where it is due because I was totally in the boat at that moment with the rest of you. But they did email me back when I just wrote “ I ordered a cup early Dec it almost Christmas where is it?” And they kindly responded explaining their lengthy process of getting a cup to someone and then said it would arrive the 23rd and it is the 23rd. Keep pursuing your purpose. It did take a while, so please don’t order when you have a deadline unless you have time to allow just in case. I didn’t need the stress associated with not having a gift for someone young and would be crushed if everyone in the room got something but her, but it was self imposed in part I guess. I canceled Amazon order. The Taylor cup is very nice although I do not see Stanley on it either but the other artwork is as expected.and the weight is good. Hope this helps some of you that are having trouble. More detailed info would’ve been helpful along the way though.