BaisiwigReviews of baisiwig.com

Avoid This Company – Misleading Advertising and Poor Quality. Guys before you read the rest of my comments, I just wanted to highlight: My parcel was returned back to me after six months of disputing a return. During our conversation via email Ashley’s response was always “sorry we can’t find your return in our warehouse” Turns out the busines address given by Ashley and on the website is NONE EXISTENT from china “says Royal Mail. FAKE Return address: 2nd Floor, Bus Terminal of Baiyun Cutural Square, Baiyun District,guangzhou City,Guangdong Province ,China Postcode:510420 Phone number:+86 18520224621 Contact person:Ashley Huang When I spoke with ASHLEY on WhatsApp she never commented. I paid £25 for the fee and she’s refused to refund the return and was asking me to keep the wigs or given a discount next time lol. She also me told I have to return my orders again in order to get my shipping fee refunded. Even tho I did this but unfortunately the parcel was returned back to me. How it all started: I was initially drawn in by the advertisement claiming the wigs were shipped from the U.S. I ordered two sets since I have a smaller head and wasn’t sure about the fit. While my first order arrived on time, the second one was delayed by two weeks. Unfortunately, the quality was extremely disappointing. The wigs felt very plastic, and the lace closure was even worse. They looked more like cheap costume wigs rather than the high-quality ones shown in the advertisements. This brings me to my biggest question—are the women in the ads actually wearing these wigs? Because what I received looked nothing like what was advertised. The return process was just as frustrating. Returning an item is expensive, and getting a refund is a nightmare. Be prepared for a long and difficult process. In short, this company is not what it seems. (Would not recommend!) (After making this comment on Trustpilot) The company’s response! To which I realised they replied back to each complaint the same way. And ever since making this review 3 months ago, they changed their review responding style. Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks (My second response to baisiwig comment) I am extremely disappointed I would like to formally raise a complaint. 1. Misleading Return Instructions – You claimed to have sent me a return label, but this is incorrect. Instead, I was given a return address via WhatsApp, which forced me to cover the return shipping cost myself. This resulted in an additional £25 expense on my part. 2. No Return Cost Coverage – Your policy does not cover return costs, which was not made clear initially. To minimize my expenses, I packed four wigs into one parcel and returned them together to save myself money as it would have costed me £50. 3. False Claim of Missing Items – Despite returning all four wigs in a single package, you are now claiming that one of them was not received. This is unacceptable, as I have proof that all items were shipped together. I expect a prompt resolution to this issue. I request either a full refund for all returned items or a thorough investigation into the missing package claim. This company is HELL guys. I want my money back Baisiwigswigs

Ashley is professional when it comes to her service. She responds in a timely manner and is efficient.

I was able to get it customize to the size I need it, customer service was great, will continue to order more wigs.

First time placing an order, I ordered two units. With the offer of buy one get 50% off the second unit. I definitely couldn’t pass this offer up. Looking for to receiving my units. I purchased a unit for myself and my daughter ☺️

If I could give a 100 stars I would. I order 2 wigs and didn’t receive a confirmation. I emailed the BAISI WIGS ASHLEY responded through text within 10-15min. When I say prompt this is truly amazing service. I always purchase my wigs from and you should do the same. Not only do they have quality wigs the service & communication is top tier. Thank you ASHLEY 🥰

It was not what I order. And now I will not have it for my sister funeral. I will make sure I post on ever social media platforms.

IF I COULD GIVE 0 STARS I WOULD, I GOT A TRACKING NUMBER FOR FEDEX BUT THEY HAVE BEEN WAITING FOR THE LABEL FOR 10DAYS, I WOULD LIKE TO CANCEL THE ORDER AND GET A REFUND I PURCHASED A 200 DOLLAR WIG AND I AM NOT SHOWING ANY MOVEMENT WITH THE TRACKING NUMBER I RECEIVED FOR FEDEX IT HAS BEEN 10 DAYS I WILL NEVER ORDER FROM THIS PLACE AGAIN!!!!!!

I Truly LOVE!! My hair- I’m ordering a another style the hair is very good and full