Malisa M.
Frustrated
I love the product. Its what keeps me coming back. The website is not very user friendly, and I can never apply any of the discounts and now gift cards to my order. It's extremely frustrating! Ive given this feedback a couple of times, and I just keep receiving more discount codes that say invalid when I try to apply them. I recently received a 25 dollar gift card and tried to apply it to my recurring order, it said the code for the gift card was invalid. I contacted the company to try to get help applying it before my payment was due, and never received any response. Im becoming frustrated to the point that I'm about to cancel my subscription and go to Lillie and Lee.
Response from Bailey's CBDOct 6, 2026
Malisa, I'm sorry you've had to raise this more than once and still haven't received the help you needed. Invalid codes, a gift card you couldn't apply to your subscription, and an unanswered request before your payment were understandably frustrating. Thank you for being candid and for continuing to value our products. Please email [email protected] with 'Attention Aaron — subscription and gift card' in the subject, or call 1-844-738-7223. Our team would be happy to review the gift card and recurring-order details with you and explain the available options, rather than simply sending another code. -Aaron Argueta, Co-Founder at Bailey's CBD For Pets



