BagReviews of baginc.com

I ordered a bag on July 23rd and its now august 24th and I still have no bag. Filed a claim with Paypal and the woman herself told me the tracking number was fake. Customer service seemed nice at first but they will just scam you. Really disappointed and convinced they paid for the good reviews on here.

DO NOT BUY FROM THIS COMPANY. poor quality bags, poor workmanship, poor customer service. Their website's return policy claims customer satisfaction is their #1 goal...returns and exchange is easy...and they will do whatever they can to make it better. My experience has been the complete opposite. I have been trying to return a bag and a wallet worth $200 for a week now and have been in communication with Marvie (customer rep). He keeps telling me he is awaiting his manager's approval. I have emailed him every single day for a week now and his response remains the same. I know they are giving me the run around because they refuse to refund my money. Spare the headache and save your money. Stay away from Bad Inc...I mean Bag Inc.

Do not order from here. I have been talking with Marvie for OVER 3 weeks. My $350 order was lost and I have been patient and kindly requested a refund and she keeps telling me she apologizes and is waiting to hear from the manager. I don't know in which world a manager is not reachable for 3 weeks. Now i'm getting NO response to my emails and I am out $350. Do yourself a favor and do not order from them. total scam.

They charge your Paypal account immediately. They sent me a fedex tracking number the next day. When I tried it, it said that a label had been "created". After that...................nothing. Went round and round with their customer service for a few weeks. They then told me the leather bag I ordered was out of stock but they could send a fake leather bag instead. I said no and gave up trying to get any resolution. I filed a dispute with Paypal.

I do a ton of online shopping from various large to smaller scale companies and this is my worse experience yet. So bad that I decided to sign up on here to review and hopefully by sharing my (still pending) experience, buyers are aware and avoid making a purchase from them. Despite hundreds of online transactions, I have never been as frustrated as this one. Currently, they still have my $179 (US) and have yet to refund. I've escalated this dispute to a claim via PayPal. Like other reviewers, I was suspicious when after payment, I did not receive an email confirmation. I emailed them and heard back a few days later apologizing for the delay due to their national holidays. Fine. I am Asian so I understand how busy it can be back in China with the new year celebrations. This person "Marvie" in the "Sales" department says they are working on my order. Great. Well, a few days later, still no shipping information so I contacted them again. "Marvie" responds with saying she'll/he'll look into it. I waited. Again, no word for them so I reached out again. This time, the response was that the bag I ordered is no longer in stock. What???!!! So I requested a refund. "Marvie" says she'll/he'll put a request in. Days later, I had to be the person to email again to ask what is going on. They suggested a replacement bag this time ($129 bag so I would receive a refund of $50 in the difference). I agreed although I was suspicious if this would even go through. "Marvie" assures me that the bag will be shipped "right away." Well, guess what...a few days later and no shipping confirmation of any bag or refund. Same excuses of "I'll look into it." There have been a very high number of email correspondence. I've always been the one to email and check in every couple days asking about status and they keep going with the same run around message. Delays and excuses galore and frustrations up to the max, I have been working with PayPal amd demanding a full refund. I just want to get my refund and be done with this company. They are relatively quick to respond to emails but that's the extent of it. I question about the positive reviews of this company on here. Perhaps there are some people who do have good experiences with BagINC...but interesting how my negative experience basically mirrors others. It could very well be that if a bag is in stock, you might be lucky enough to receive it but if it's not, they will try to hold your money as long as they could. Buyers beware!

I bought from them about 5 years ago and the experience was like any normal online purchase experience. Not excellent but I got my bag in less than 18days with bag as pictured and described. Recently decided to purchase from them again and placed order 29/1 but it's 8/3 and I have not received my bag!! Emailed them asking about shipment as I did not get any confirmation email regarding my item being ship. It all sounded great with Marvie Sy, their customer care consultant at the beginning saying they were having their national holidays so everything was delayed. I accepted that and waited still. One week later, still no news and decided to email again asking the status. Marvie replied it is in process followed by another email the next day informing me it'll be shipped in another 2 days..waited for 5 days and no email whatsoever!! I emailed again this round voicing my dissatisfaction and frustration especially after reading the many negative reviews here! Guess what, I got a template replied email! This round I decided to ask for refund and have halted my friends who intended to purchase after me. Marvie replied within 2 hours saying my bag will ship in 24hours! To me it's probably another hoax but I will do what I can do! I highly do not recommend buying from this company! I hate to say this, does buying budget items come with lousy service?? An update to this review: I received an email not long after putting up my review here asking if I am ok with receiving the same bag in another color. As I was super frustrated, I requested for the bag to be FedEx to me where I am to receive in less than 5 days, otherwise I want a refund. This Marvie person said they cannot guarantee and transit time takes 5-7days. Since they were not able to fulfill my request, I asked for refund. Marvie said he cannot make the decision and will pass my case to the manager to decide. Again, frustrated, I told them to take up responsibility and not try to push this issue much longer! Marvie replied telling me not to worry and everything will be resolved soon! What the..told me not to worry when it is taking almost 2 months with nothing delivered to me and no resolve! Last saturday 19/3 I received an email from the Product Manager telling me they have the color I want and if I still want them to ship ASAP. I was afraid it will take G*d knows how long for them to process my refund so I agreed to it. Received my bag 22/3 and the quality of the bag does not look as good as the pictures on the web and the smell of the bag was quite off-putting! They claimed it to be leather but I can assure it is no way 100% genuine leather! They included a super tacky pair of earring as free gift. The time, frustration, expectations spent is just not worth it! In conclusion, I will not recommend this web unless you are one to take risk!

Do not believe those YouTube people when they rave about this company because they will scam you and you will be waiting on them like an idiot for months. I wasted 109 dollars and now have to wait for my bank to investigate the situation. Like all the other negative reviews "Marvie" keeps stalling and telling me that they're checking on my refund.. They were so quick to accept the money but want to take their time refunding it. I wish I had googled them and not gone based on what people who received the items for free had to say. My mistake. Never again. The bags are not genuine leather like they claim so please don't waste your time on this company. It is a huge scam using selfish and uninformed YouTube people to influence you.

I ordered once and received my item…the strap was broken but I was able to fix it…then I placed another order and my story is the same I've been waiting for a month now to receive my item…the person Marvie is also who I've been dealing with and getting the run around. I'm going to file a dispute with my bank/credit card company and also post y negative experience on every social media outlet I can