MelD
Very attentive!
I read so many horrible reviews about this website but my gut instinct was to not judge a book by its cover & give them a chance . My order shipped out not too long after I placed it and I was given a tracking number in an email . Due to the holidays , the bag was taking a bit longer than I expected to arrive so I reached out and emailed them . Michael, who is part of BagInc's marketing management team was extremely attentive and responsive to all of my emails . The day I received the bag in the mail , I realized it had a few flaws I was unhappy with, which Is why I took away a star , such as the zipper not gliding smoothly to open and close , some spots on the leather , the inside cell phone pocket was cosmetically not up to par and there was a part on the top of the bag where I saw a thread popping out . I immediately voiced my feelings and concerns to michael and he is currently , hopefully going to be able to send me a replacement bag ASAP that doesn't possess these flaws , then I will do another review . Moral of the story from my first experience , they are not scammers and they are actually very nice when you contact them with your concerns . As long as they can replace my bag , I don't see why I wouldn't recommend BagInc to others.