BagReviews of baginc.com

This company sucks! I think they are getting items from Mars and they wait a month to get what you ordered from them in order to mail to you. WHERE IS MY ORDER AND WHAT IS THEIR PHONE NUMBER!?

I ordered a bag on Oct 27,2014 .Their site states that it will be shipped in 48 hours.After waiting for weeks of no communication I reached out. Marvie who is their only customer service person is polite but no help because she keeps saying she need to be in touch with the manager who I am not sure even excsts. Anyway I was told it was not sent out yet and she is waiting to still hear from him. Then I was told it was being shipped out the next day but after a week later with no tracking number I reached out again and asked that the order be cancelled because it would not reach in time for a birthday. Still nothing. After I filed PayPal dispute all of a sudden tracking number appeared despite me telling them to cancel the order. When the bag arrived it was damaged dented leather, chain that was supposed to be brushed metal is rainbow colors, lining different color and smelled of plastic in addition the scarf is missing that was ordered along with the bag. After weeks of back and forth with PayPal seller offered me a 30 dollar refund towards the bag that is damaged and I have no use for. I declined because it's not worth the amount I am to keep it for. Now I have to send this bag back to China for a full refund because that's what pay pal wants me to do. The shipping is expensive. I reached out again to marvie to explain to her that because of their mistake I should not have to be liable for shipping because I asked them to cancel in a first place when they did not keep their end. Still no answer till the mysterious manager gives instructions, This has been the worst experience I ever had. Don't believe those fake youtube reviews because those people get their bags for free from them to review and give away. I fell for it. I wish I read reviews on the Internet first.

I returned a bag and they will not refund. It was not even taken out of its original packaging. I am told everytime I email that she will check with her manager. That started in August! I have no refund and no explanation. Baginc has stolen 159$ from me and customer service is useless. How long does it take to check with a manager. I am out the money and the bag. Total theft. BUYER BEWARE

I placed an paid for a bag from Baginc.com on August. For a few months, BagInc kept telling me that the bag I ordered is suddenly unavailable and that I would have to wait. After waiting for over 4 months and still no bag, I demanded a refund. Till today (December), I still have not received a refund from them. They just keep telling me that they will update me about my refund once they can, but it has been dragging on for SO LONG it is ridiculous. Besides this company being such a HUGE SCAM and basically stealing my money, I also highly suspect that this "company" is run by on 1 or 2 people. That's because I have requested to talk with someone else other than this Marvie person about my refund and my bag but the only person who ever replies to me is this Marvie person. I'm also starting to doubt that that's his/her real name. I have also PM-ed BagInc on their Facebook page since their customer service is useless, but they have ignored my Facebook message (but still keep updating their Facebook page as per normal).

I recently place an order for 3 bags and 1 month later still waiting for shipment? Its been 14 working days =3 weeks and still no update on wether my order has been shipped? Ridiculous! I have no problem waiting as long as I know that its coming. According to the website shipment is 6-7 days upon order has been placed. Customer care is quick to my inquiries but all the response was still waiting for manager. I left a feedback on the website but they don't post any real opinions about customer who they left hanging. I am still waiting for any real update till now.