baggalliniReviews of baggallini.com

This is the worst company Customer Service I’ve ever had. I ordered a Baggallini bag from them and I’ve ordered many bags in the past and it never reached my home. In fact, it was delivered to my old apartment building and none of my other things that I’ve ordered have gone to the wrong apartment building. I said could you please replace it because I called the apartments and the manager didn’t know who got that bag. They said they had several number four apartments. Well, I told the Bagolini customer service person and her manager that I’ve been a good customer in the past and I need them to send me a replacement bag or Credit my account. They would do neither even after I escalated it through my credit card . They suggested that I go over to my old apartment building and look for it myself. I said I’m out $88 and that’s a lot of money and I’ve been a very good customer in the past. Can’t you give me some good customer service. Apparently they can’t obviously they don’t really want to stay in business. Bad company bad management bad Customer Service. Bad bad bad.

I like the style -- very good but the inside of the bag is not what I prefer. It looks like a gary color inside but it is always a bright purple, yellow or other bright colors?? The outside of the bag is the color I prefer (black or gray) but the inside is almost always a brigt cclor. When I see the colors I am orderng, it ALWAYS shows the inside color darker -- not a bright yellow, red or purple??? Strage indeed. -- One time I complained and they said they would send me a new one but with the gray color inside. Well, they sent me another one BUt with the same bright purple inside color. Go figure ????

I purchased a bag earlier this week as a gift for my mom, and a few things happened over the course of the week that left me disappointed as a new customer. First, I signed up for texts and used a 15% off coupon to place my order. Literally seconds after placing my order, I get a text saying “here’s 30% of your first order”. I contacted their customer service to ask for a price adjustment, and was denied. Then, of course, my package was stolen. I contacted them again asking if they have any protections in place for customers, or if they could at least offer me a new 30% off coupon (or even a 15% off one) to use. They said no. And they weren’t exactly nice about it either. I find it strange that they wouldn’t want to help out a new customer with at least a discount code. I won’t be shopping for their products again.

I was gifted a bag (tags were still attached so it was absolutely unused) and the zipper broke and leather handle began coming apart shortly after I began using it. I messaged customer service asking for information, not a replacement, on Oct 12. To date I have received 6 messages from them — all canned responses and not a single sentence actually responding to my inquiry.

Customer service is totally unresponsive. I placed an order for two items on October 3 that should have been delivered to my home in Pennsylvania on October 16. I've followed the items' travels on the DHL tracking site. Somehow it arrived at the Gettysburg MPO, sat there for ten days and then was delivered to a PO in New Hampshire where we have a home. No one authorized that it be forwarded. I contacted Baggallini three times on the contact website and twice by phone. On October 27, I was told that they would place a new order and send the items to me in 3-5 business days and they would be responsible for retrieving the items they sent to NH. Today, October 28, I received an email telling me that I need to call the PO and have them forward the items to me (at my expense). I needed these items for a travel and will not have them in time for my departure. My biggest regret is that I did not choose to purchase from another company that sells bags with travel safe features.

Ouch! I really love Baggallini bags, I have had several over the years. I am an airline pilot and am always looking for versatile, efficient well made bags and I think this company does a great job with that. **However, my customer service experience today was not great. I placed an order that was more than $200 and realized right after I placed the order that I should have expedited the shipping. I called, spoke to a customer service rep who said after the order is placed (even if it was JUST placed) that they can not upgrade the delivery to expedite. WOW. I was really surprised. That is really poor service.

I love these bags but their customer service is terrible. They sent me a backpack in the wrong color due to SKU being messed up on their end and the exhange has been quite the process. Still not resolved.

I know, right? I decided to buy three Bagalinni crossbodyTravel bags through Target Online and I was not the least bit disappointed! Very easy to order. Bags were promised in 4 to 5 days, They arrived in 2. Reason for buying three is I could not make up my mind which size would be best. All the bags were exactly what I pictured and actually better! Could’ve used any of the three but just chose one. Returns were extremely simple! Bring it back to Target within 90 days with tags attached. Brought the bags I didn’t need to my nearest Target and got full credit on my card. The bag that I chose is absolutely perfect for my needs well-made and Best of all, doesn’t look like a travel purse! Plenty of pockets, zippers work great. I’m extremely pleased!