baggalliniReviews of baggallini.com

I like the style -- very good but the inside of the bag is not what I prefer. It looks like a gary color inside but it is always a bright purple, yellow or other bright colors?? The outside of the bag is the color I prefer (black or gray) but the inside is almost always a brigt cclor. When I see the colors I am orderng, it ALWAYS shows the inside color darker -- not a bright yellow, red or purple??? Strage indeed. -- One time I complained and they said they would send me a new one but with the gray color inside. Well, they sent me another one BUt with the same bright purple inside color. Go figure ????

Ouch! I really love Baggallini bags, I have had several over the years. I am an airline pilot and am always looking for versatile, efficient well made bags and I think this company does a great job with that. **However, my customer service experience today was not great. I placed an order that was more than $200 and realized right after I placed the order that I should have expedited the shipping. I called, spoke to a customer service rep who said after the order is placed (even if it was JUST placed) that they can not upgrade the delivery to expedite. WOW. I was really surprised. That is really poor service.

The bags are okay, but the customer service is horrible, and their website is bad also. I could not find my recent orders (I was told by customer service that I couldn't.) I tried leaving a review on their site, but they wouldn't accept it because it was negative. If I ever buy another one, I will go with Amazon or Costco whom have better customer service.